Senior Donor Services Coordinator

National Jewish Health is seeking a Senior Donor Services Coordinator to join the Development team. This role supports donor stewardship and gift processing by preparing tax receipts, validating donor and donation data, and ensuring the accuracy of donor records. The position plays an important role in maintaining strong donor relationships through timely acknowledgments, responsive communication, and close collaboration with internal partners.

Key responsibilities include:

• Prepares, proofs, and mails tax receipts and donor acknowledgments, including weekly receipts and daily tribute cards.
• Verifies gift processing and donor data against source documentation and updates records in Blackbaud Raiser's Edge.
• Processes matching gifts and partners with the Finance Department to reconcile and resolve gift record discrepancies.
• Responds to donor inquiries by phone and mail with a high level of customer service.
• Assists with special projects and provides backup coverage as needed.

National Jewish Health is the leading respiratory hospital in the nation and has been advancing patient care, research, and education since 1899. Known worldwide for excellence in specialty care, National Jewish Health is committed to its mission and to fostering a respectful, collaborative workplace culture. Interested candidates are encouraged to apply and help support work that makes a meaningful impact.

Position Summary
Responsible for preparing tax receipts ($500+), validating data and identifying changes required on donor records & donations.

Essential Duties

1. Processes technical and complex projects such as correspondence, acknowledgements, tracking, memos, best practices, documentation, reports, charts, lists, tables, short statistical reports, and proofing.
2. Verifies gift processing data entry against source documentation, identifies errors and makes appropriate changes in Raiser's Edge.
3. Creates, proofs and mails weekly tax receipts/acknowledgements and daily tribute cards.
4. Processes matching gifts and makes database changes as needed.
5. Handles donor phone calls and responds to donor comment mail.
6. Works with Finance Department to assure accuracy of gift records, outlining change requests and tracking them until completion.
7. Assists with special projects as needed.

Other Duties

1. Performs as back-up to staff absences and vacancies, as necessary.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
5. Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High School graduate or equivalent preferred.
2. Work Experience: 2 years of clerical experience, including word processing, required. Experience with Blackbaud Raiser's Edge database or similar fundraising database preferred.
3. Special Training, Certification or Licensure: None

Salary Range: $22.76 - $30.10

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

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