Patient Access Representative

Job Overview The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. Qualifications Required: High School Diploma Preferred: Customer service experience Minimum of 3 years Patient Access experience Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills Scheduling Requirements Night shift 11:00pm-7:30am Monday-Friday, with rotating weekends /holidays Full-Time, 40 hours per week Essential Functions Provides excellent customer service to all patients, colleagues and other external and internal customers. Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work. Obtains and accurately documents all demographic information. Obtains insurance information and initiates the verification process via third party clearinghouse. Completes verification of coverage of all insurances and financial clearance activity has been completed. Meets and exceeds department goals including accuracy, point of service collections and productivity Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections Provide back-up support to hospital cashier and complete cashier functions, as assigned Completes Medicare Questionnaire on all patients that are eligible Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes Demonstrates a high level of efficiency, accuracy and productivity. Verifies accuracy of patient demographic information to avoid duplicating a medical record Follows department procedures when a duplicate medical record assignment is made Complies with organizational policies on Advance Directives and Patient Rights Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients’ signatures Maintains department productivity by asking for additional duties when patient flow permits Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary Reflects commitment to building a supportive work environment and maintains a positive attitude Works closely and professionally with nursing and ancillary departments to foster a team environment Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department Benefits and Perks At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: Paid Time Off including Vacation, Holidays, and Sick Time Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more! Choosing RWJBarnabas Health RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. Equal Opportunity Employer #J-18808-Ljbffr