Senior Instructional Designer

What We NeedCorpay is currently looking to hire a Senior Instructional Designer within our Corpay Payables division. This position falls under our Corporate Payments line of business. In this role, serve as a strategic partner and trusted advisor to Department Leads, Product, Marketing, and Subject Matter Experts (SMEs), independently leading the design, development, and continuous improvement of high-quality operational documentation and learning resources. Deliverables include standard operating procedures (SOPs), process documentation, participant and user guides, FAQs, job aids, microlearning videos, and other performance support resources that support business objectives, knowledge transfer, and operational excellence. You will report directly to the Instructional Design Managerand regularly collaborate with cross-functional partners across Operations, Product, and Client Support.How We WorkAs a Senior Instructional Designer, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:Full home office setupCompany-issued equipmentHands-on onboarding and role-specific trainingRole ResponsibilitiesThe responsibilities of the role will include: Leading the design, development, maintenance, and continuous improvement of operational documentation, learning resources, and performance support solutions, including SOPs, process documentation, participant guides, user guides, job aids, FAQs, videos, and other instructional assets. Analyzingcomplex business processes by partnering with stakeholders and SMEs to gather, validate, and translate information into accurate, user-centered documentation and learning resources.Applyinginstructional design principles, adult learning theory, process mapping, decision trees, and conditional logic to create intuitive, scalable documentation that supports knowledge transfer, operational consistency, and business objectives.Evaluating existing documentation and business processes to identify gaps, inconsistencies, opportunities for standardization, and improvements.Leading documentation discovery efforts by identifying decision points, exceptions, dependencies, and workflow logic to ensure documentation accurately reflects end-to-end processes. Leveraging emerging technologies, including AI-assisted tools, to improve content development efficiency while maintaining accuracy, quality, and a user-centered approach.Managing multiple documentation initiatives simultaneously, balancing competing priorities while delivering high-quality solutions within established timelines. Driving documentation projects from discovery through implementation, proactively resolving ambiguities, making recommendations, and collaborating with cross-functional stakeholders to achieve successful business outcomes.Mentoring and coaching instructional designers, trainers, and content contributors by promoting documentation standards, instructional design best practices, and user-centered design principles to ensure consistency across team deliverables.Qualifications & SkillsBachelor's degree in Instructional Design, Education, Technical Communication, Organizational Development, English, Communication, Business, or a related field; or an equivalent combination of education and experience preferred.5+ years of experience in instructional design, technical or procedural writing, operational documentation, or learning and development supporting complex business or technical environments preferred.Exceptional technical and/or procedural writing, editing, and proofreading skills with the ability to translate complex business processes into clear, concise, user-centered documentationAdvanced knowledge of instructional design principles, adult learning theory, technical writing, process mapping, decision trees, and conditional logic.Proven ability to independently manage multiple projects, exercise sound judgment, prioritize competing demands, and deliver high-quality work with minimal direction. Exceptional written and verbal communication skills, with demonstrated attention to detail and the ability to create accurate, polished, and user-centered documentation.Demonstrated critical thinking skills, including the ability to identify decision points, exceptions, workflow dependencies, and opportunities to improve documentation and business processes.Proficiency with Microsoft Office Suite, project management software (e.g., Monday.com), and enterprise learning or knowledge management platforms. Demonstrated ability to build collaborative relationships, mentor peers, and influence documentation standards and best practices across cross-functional teams.Preferred Qualifications Background in financial services, payments, fintech, SaaS, or other highly regulated industries.Familiarity with enterprise learning, knowledge management, and content management platforms such as Salesforce, Zingtree, Seismic Learning (Lessonly), or comparable technologies.Expertise in developing process maps, workflow diagrams, decision trees, and documentation incorporating conditional logic.Experience supporting organizational change, system implementations, or business process transformation initiatives.Experience partnering with Product, Operations, Technology, and other cross-functional business teams to support enterprise initiatives.JobFamilyCustomer ServicePayTypeSalaryEmploymentIndicatorEmployee