Part Time Night Auditor

Location Tru Spartanburg,103 Franklin Ave,Spartanburg, SC, 29301,United States Base Pay $14.00 - $15.00 / Hour Job Category Hotel, Front Desk, Customer Service Industry Hospitality, Hotel Operations, Customer Service Employee Type Non Exempt PT Required Degree High school Contact information Email View email address on click.appcast.io Description Shifts are 11pm-7pm working between 16-29 hours per week. Conduct night audit procedures to verify the accuracy of guest accounts, including posting room charges, taxes, and payments, balancing revenue, and settlements, and generating daily reports. Provide exceptional guest service during overnight hours, including check-in and check-out processes, responding to guest inquiries and requests, and resolving issues or concerns. Monitor hotel security and safety protocols, including surveillance of guest areas, monitoring of fire alarm systems, and responding to emergencies or disturbances as needed. Assist with administrative tasks such as processing reservations, answering phone calls, and handling guest correspondence during the night shift. Ensure the cleanliness and organization of the front desk area, lobby, and common areas throughout the night, maintaining a professional and welcoming atmosphere for guests. Collaborate with other hotel team members, including housekeeping, maintenance, and security teams, to address guest needs and maintain operational efficiency. Perform end-of-day procedures, including closing out cash registers, reconciling financial transactions, and preparing reports for management review. Adhere to all hotel policies and procedures, including brand standards, security protocols, and regulatory requirements, to ensure compliance and guest satisfaction. Other duties as assigned This position is located at our True by Hilton, Spartanburg located at 103 Franklin Avenue. Requirements High school diploma or equivalent required; college education in hospitality or related field preferred. Must be comfortable working independently during the overnight hours. Previous experience in customer service or hospitality industry preferred. Excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong attention to detail and organizational abilities, with the ability to multitask and prioritize in a fast-paced environment. Proficiency in computer systems, including hotel management software, Microsoft Office Suite, and reservation systems. Summary Our Night Auditor is responsible for overseeing the nightly operations of the hotel, ensuring accuracy in financial transactions, guest services, and security procedures during the overnight shift. This role plays a crucial part in maintaining the hotel's reputation for exceptional guest experiences and upholding operational standards while providing support to guests during non-traditional hours. #J-18808-Ljbffr