General Manager

Job Description

Job Description

Who We Are: Playa Bowls is New Jersey’s Original Acai Shop™, and our mission is to bring super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.

What We Offer:

• Competitive pay: We offer competitive base pay and a great bonus program!
• Employee Benefits: We offer paid time off, health benefits, mileage reimbursement & more!
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

Who You Are: You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

What You’ll Do:

• Check products to ensure consistency, palatability, and flavor conformity.

• Investigate and resolve complaints regarding food quality, service, and accommodations.

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.

• Monitor budgets and timesheets.

• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.

• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.

• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

• Establish and evaluate standards for personnel performance and customer service.

• Review work procedures and operational issues to determine ways to improve service, performance, or safety.

• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.

• Maintain food and equipment inventories and keep periodic inventory records.

• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.

• Order and purchase equipment and supplies.

• Assess staffing needs, and recruit staff using ADP Recruitment platform.

• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.

• Utilize point of sale cash register. Count money and make bank deposits.

• Fill out business or government forms, maintain records, reports, files and safety reports.

• Adhere to Company opening and closing procedures and maintain accompanying records.

What You’ll Bring:

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.

• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Mathematics - Using mathematics to solve problems.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

• Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.

• Operations Analysis - Analyzing operational needs of business and adjust accordingly.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol