Customer Retention Specialist - State Farm Agent Team Member

$35k - $60k

Juliana Velez - State Farm Agent

Customer Retention Specialist

Juliana Velez - State Farm Agent is looking for a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities:

Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.

Qualifications:

Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.

Compensation: $35,000.00 - $60,000.00 per year

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
Our office is located in Farmers Branch.
I have been a State Farm agent since 2011.
Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
Additional languages spoken: Spanish

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Juliana Velez - State Farm Agent

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Vacancy posted 15 hours ago

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