Systems Administrator

Job Description

Job Description

The Systems Administrator oversees the support, administration, maintenance, security, documentation, and user training associated with the company IT infrastructure and related business systems. The role provides hands-on support to office, manufacturing, warehouse, laboratory, and cloud environments

Key Responsibilities

• Administer Windows servers, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Manage user accounts, permissions, onboarding, offboarding, and access.
• Maintain and troubleshoot networks, including DNS, DHCP, VPNs, switches, firewalls, VLANs, and wireless systems.
• Monitor systems, backups, security, and recovery processes.
• Perform system updates, patching, upgrades, and provides hands-on technical and Help Desk support for computers, printers, mobile devices, scanners, barcode equipment, and applications.
• Install, configure, maintain, and replace IT hardware and equipment.
• Configure, deploy, and support company-owned Android and iOS devices.
• Communicate technical issues and solutions effectively to employees and management, prioritize multiple requests, and take ownership through resolution.
• Provide practical user training and maintain clear support documentation.
• Provide administration and user support for the Infor M3 ERP system in coordination with central IT, application owners, and external service providers.
• Support the company laboratory applications, including GRS-Signum and Genesis, where used at the US location.
• Support the scanner application and related barcode-based production, warehouse, inventory, and logistics processes.
• Provide technical administration and support for the company webshop and related integrations.
• Support local file servers and other site-specific applications and infrastructure.
• Support ERP/business applications and coordinate with vendors and service providers.
• Assist with cybersecurity, endpoint protection, access reviews, and security awareness.
• Maintain IT inventory, licenses, documentation, and equipment records.
• Lead or assist with IT infrastructure projects and technology improvements.
• Work closely with the central IT department in Germany to implement group-wide standards, resolve incidents, coordinate system changes, and support shared international systems.
• Maintain IT inventory, licenses, system documentation, configuration records, access documentation, and equipment records.
• Perform other duties as assigned.

Qualifications and Education Requirements

• Associate's degree in IT, Computer Science, Information Systems, or related field, or equivalent experience.
• 3–5+ years of IT support, systems administration, or infrastructure experience.
• Strong Windows, Active Directory, and Microsoft 365 experience.
• Working knowledge of Entra ID, Exchange Online, Teams, SharePoint, OneDrive, DNS, DHCP, VPN, and networking.
• Excellent communication, organization, troubleshooting, problem-solving skills and customer service skills.
• Ability to work independently and manage multiple priorities.
• Infor M3, Genesis, Manufacturing, warehouse, ERP, barcode scanner, or label printer experience preferred.
• Experience with firewalls, VLANs, Group Policy, Intune, virtualization, or PowerShell preferred.
• CompTIA, Microsoft, Cisco, or equivalent certifications are a plus.
• Experience supporting approved AI solutions or introducing AI-enabled tools in a business environment is a plus.

Physical Requirements & Work Environment

• Work in both office and manufacturing/warehouse environments.
• Regularly walk throughout the facility and stand for extended periods.
• Ability to bend, kneel, reach, and work in various positions when installing or troubleshooting equipment.
• Ability to lift and carry IT equipment weighing up to 50 pounds.
• Ability to safely use ladders or step stools as needed.
• Follow all Company safety, GMP, PPE, and facility requirements.

Benefits

• Medical, dental and vision insurance
• 401(k) retirement plan with employer match
• Paid holidays, vacation and sick time