Mobile Associate, Store-in-Store

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiencesboth for our people and for our customers. Your mission: bring your full self to work each day.
Thats where you come in.
Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting bringing energy passion and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves and customer needs change. Whether youre educating demonstrating or recommending solutions if youre happy to provide outstanding experiences and help customers stay connected to what matters most apply now!

Job Responsibilities :

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools communicate effectively educate customers and showcase the value of T-Mobiles warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience new skills products and processes and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing knowledge sharing and store operations.
• At T-Mobile we are passionate about providing excellent customer experiences being friendly and engaging with customers. We can connect on a personal level match the pace of the customer establish rapport trust and loyalty with every interaction. As a member of our team you are committed to providing exceptional service and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers collect referrals handle Be Back processes and form relationships with new and existing customers.

Education and Work Experience :

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience retail environment. (Preferred)

Skills :

• Communication (Required)
• Leadership (Required)
• Customer Satisfaction Management (Required)
• Sales Techniques (Required)
• Customer Service (Required)
• Customer Engagement (Required)
• Relationship Building (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)
• Product Knowledge (Required)
• Customer Referrals (Required)
• Sales Prospecting (Required)
• Consultative Selling (Required)
• Coaching (Required)
• Customer Needs Identification (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): No

DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00 plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18000/year. Actual incentives vary based on performance and full-time employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing! As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable! T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Required Experience:

IC