Enrollment Advisor

Job Description

Job Description

Hallmark University

Enrollment Advisor
San Antonio, Texas

Full-time

SUMMARY OF THE JOB:

The Enrollment Advisor will represent a variety of programs in a modern well-equipped facility. She/he will contact and assist prospective students that inquire through a self-enrollment process or match with an Admissions Professional to support a guided application process. The Enrollment Advisor will also be required to display the highest levels of personal integrity and intelligence. 

ESSENTIAL FUNCTIONS:

• Engages students through a variety of communication channels to include outbound and inbound student calls and video advising to deliver first contact resolution.
• Supports the new student application process by working with Admissions Professional to answer incoming student questions and collect missing documentation needed to submit a completed application.
• Ability to handle high volume outgoing/ingoing calls to perspective students.
• Monitor enrollment activities and update/track new inquires to better utilize team and marketing efforts.
• Demonstrate desire to succeed within highly competitive environment.
• Properly utilize and update campus database.
• All other duties, as assigned.

OTHER FUNCTIONS:

• Display records of achievement by exceeding stated goals. 
• Able to show exceptional social and customer focused skills. 
• Detail oriented and highly organized. 
• Display strong ability to effectively interact with students, staff and faculty. 
• Exceptionally effective team member. 
• Reliable and motivated under high pressure working environment. 
• Actively participate in student mentor program.

PROFESSIONAL/PUBLIC ACTIVITES:

• Continued Education, Certifications, Knowledge Base enhanced training and skill sets.
• Must participate in the Hallmark Character program.

KNOWLEDGE/ SKILLS/ABILITIES:

• Possess exceptional telephone and organizational skills and face-to-face communication.
• Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
• Establish a commitment to business ethics and compliance with regulatory rules.
• Have a proven track record of successful customer service, sales or admissions experience.
• Multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
• Assert strong interpersonal and communication skills.
• Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).

QUALIFICATIONS AND EXPERIENCE:
PREFERRED:

• Minimum of an Associate Degree from an accredited college/university.
• Experience in an educational sales environment.

REQUIRED:

• High School Diploma.
• 1 year or more experience and proven track record of successful sales with direct sales experience.
• Ability to work independently as well a function as part of a team.
• Problem solving abilities.
• Excellent customer service and organizational skills.

About Hallmark University:

Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.