Outlets Manager

Job Description

Job Description

Outlets Manager
Location: The Westin Westminster, Westminster, CO
Schedule: Full-time | Flexible schedule including mornings, evenings, weekends, and holidays.

About the Role:
The Westin Westminster is seeking an experienced and hands-on Outlets Manager to oversee all front-of-house food and beverage outlets, including our restaurant Spotted Donkey , bar, room service, and coffee shop. This position is responsible for driving service excellence, operational efficiency, and financial performance across all outlets.

The ideal candidate is a strong leader who thrives in a fast-paced environment, is highly visible on the floor, and is committed to delivering exceptional guest experiences while developing and supporting their team.

Responsibilities:

• Oversee daily operations of the restaurant, bar, room service, and coffee shop.
• Lead, train, and supervise outlet supervisors and hourly associates.
• Ensure consistent execution of service standards and guest satisfaction across all outlets.
• Monitor staffing levels, scheduling, and labor costs to meet business demands.
• Review daily revenues, covers, and performance metrics to ensure financial goals are achieved.
• Work closely with the Culinary team to ensure seamless food and beverage service.
• Maintain high standards of cleanliness, organization, and safety in all outlet areas.
• Handle guest concerns and resolve issues promptly and professionally.
• Ensure compliance with Marriott brand standards, alcohol service regulations, and health department requirements.
• Conduct daily stand-up meetings with teams to communicate priorities, service expectations, and business levels.
• Support inventory management, ordering, and cost control initiatives.
• Collaborate with Sales and Banquets to support group business and in-house events.

Qualifications:

• Minimum 3 years of food and beverage management experience in a hotel or high-volume restaurant environment.
• Strong leadership and team development skills.
• Excellent communication and guest service abilities.
• Proven ability to manage labor, control costs, and drive revenue.
• Experience with POS systems and basic financial reporting.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• TIPS and ServSafe certifications preferred.

Benefits:

• Competitive salary.
• Marriott travel discounts and perks.
• Health, dental, and vision benefits.
• Paid time off and career advancement opportunities.
• Supportive and team-focused work environment.

Join Our Team:
At The Westin Westminster, the Outlets Manager plays a key role in delivering exceptional dining experiences across multiple outlets. If you are a motivated leader who enjoys being on the floor, developing teams, and driving results in a dynamic hospitality environment, we invite you to apply today.