Patient Access Specialist

Day in the Life of a Patient Access Specialist

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Answer incoming and returning calls. Respond quickly to patient inquiries. Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems. Demonstrate exemplary customer service. Answer basic patient questions and provide program-specific information as required. Assist with other duties as directed.

At minimum, High School Diploma or GED required. Customer Service experience in a fast paced environment preferred. Experience in healthcare, addiction medicine, call center preferred. Lived Addiction experience is a plus.

Schedules are variable, see available shifts below:

• Monday, Tuesday, Thursday, and Friday - 5:00 AM to 3:30 PM
• Saturday, Sunday, Monday and Tuesday - 9:30 AM to 8:00 PM

Have a daily impact on many lives. Excellent training if you are new to this field. Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events. Opportunity to save lives everyday!

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees