Teller I

Description

Supervises: There are no direct reports for this position.

Position Summary: Under close supervision, a Teller serves as the "face of the bank", building relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service.

Typical Duties:

• Assists in the branch Risk Management Review process to include monitoring bait money, ensuring dual control procedures are followed, following branch opening/closing procedures, setting security alarms, etc.

• Assists in managing operational loss within the branch to include seeking supervisory override for transactions outside of authority, exercising proper hold placement for loss mitigation, and executing superior balancing

• Complies with federal, state, local, and Bank regulations, policies, and procedures

• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role

• Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification

• Adheres to professionalism standards to include demeanor, dress, and station orderliness

• Demonstrates superior quality customer service (both in person and over the phone) by greeting customers, using their names, making eye contact, smiling, thanking for business, and offering additional products/services

• Maintains the highest level of confidentiality with all information obtained

• Images proof work through branch capture machine to include reviewing work and making corrections

• Performs service duties, including but not limited to: processing night deposits, paying and receiving, selling cashier's checks, handling cash items, receiving note payments, receiving items for collection, processing credit card cash advances, redeeming U.S. Savings Bonds, balancing assigned cash drawer, assisting in safe deposit box customer entry, balancing the Automated Teller Machine (ATM), verifying currency sales and purchases, assisting vault teller, etc.

• Performs other duties and projects as assigned

Minimum Qualifications:

• High School Diploma or General Education Degree (GED)

• Six (6) months cash-handling experience in a customer service role preferred


• Previous banking experience is a plus

• Basic math aptitude

• Knowledge of computer and software application

• Knowledge of ten-key number pad

• Ability to work under time constraints, use good judgment, and act in a tactful, professional, non-irritated manner while dealing with the public and co-workers

• Must have a professional appearance and manner

• Effectively communicates using verbal, non-verbal, and written skills

• Ability to work alongside co-workers in a team environment

• Reliable attendance

Certifications Required: None

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:

• Maneuvering to and around equipment

• Bending, stooping, and reaching

• Utilizing keyboard

• Monitoring computer screens

• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision

• Moving or lifting boxes up to 25 pounds

• Answering/making phone calls

• Communicating with others

Work Environment: Work is primarily performed in an office environment with limited privacy and some exposure to background noise and noise from office equipment. Travel to various branch locations may be required.


Disclaimer: The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended as an exhaustive list of all duties, responsibilities, and qualifications required for this role. Employees are expected to follow their supervisor's instructions and perform the tasks assigned to them.

bankFNBD is a VEVRAA federal contractor and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, veteran status or any legally protected characteristics or activities.