Customer Movement Manager

Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. Position Summary: The Customer Movement Manager serves as the primary customer advocate and customer communication interface within the Global Control Center during their shift. This role is embedded on the GCC Bridge and collaborates closely with Dispatch, Maintenance Control, Ground Operations, and Crew Scheduling to monitor flight movements, anticipate disruptions, and support real-time operational decision-making through the lens of customer impact. The Manager ensures that customer communications are timely, accurate, and aligned with recovery strategies. This role is critical to delivering an outstanding customer experience, especially during high-visibility events, seasonal operations, or irregular operations. Major Job Accountabilities: Maintain situational awareness of flight activity and key customer sensitivities within a 72-hour operational horizon. Monitor operational status for high-visibility flights and escalate customer concerns to the Director GCC as needed. Collaborate with the GCC Bridge team to advocate for commercially critical decisions and flag competing priorities early. Serve as the primary outbound communicator to customer operations teams during disruptions, providing updates on delay causes, recovery actions, and next steps. Document and track customer impacts and communications per SLA protocols. Support implementation of proactive planning measures for special operations (e.g., holiday peaks, charters). Assist with IROP playbooks, contingency plans, and customer-specific recovery scenarios. Represent customer priorities during operational planning discussions and handovers between shifts. Qualifications: Minimum 4 years in an airline operations, customer service, or dispatch environment. Strong understanding of OCC functions and control center decision-making. Excellent written and verbal communication skills with attention to tone, clarity, and professionalism. Strong planning and organizational skills with a high level of attention to detail. Ability to manage multiple high-priority tasks in a fast-paced operational setting. Experience communicating with or supporting customer operational teams. Proficiency with operational tools and tracking systems used in control centers. Preferred Qualifications: Familiarity with Atlas Air operations or other global ACMI/charter airline models. Experience supporting peak operations or event-based movements (e.g., sports teams, perishables). Associate or Bachelor’s degree in Aviation Management, Business, or a related discipline. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking "EEO Is The Law" . To view our Pay Transparency Statement, please click here: Pay Transparency Statement Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package. Pay Range

$77,500—$101,500 USD