Ecommerce Associate

E-Commerce Associate

Goodwill Southwest Florida is seeking an e-Commerce Associate (Entry Level) to support online sales operations through the preparation, listing, and fulfillment of donated items. This role is ideal for individuals who enjoy treasure hunting, learning product details, and working in a fast-paced environment. The successful candidate will be comfortable working independently and as part of a team while helping maximize the value of donations to support Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities:

• Prepare, research, and list donated items accurately for sale on online marketplaces.
• Fulfill customer orders by packaging and preparing items for timely shipment.
• Meet productivity and quality standards while completing assigned e-Commerce tasks.
• Provide excellent customer service to internal teams and external customers.
• Work collaboratively with team members while also managing individual assignments effectively.
• Follow all Goodwill policies, department procedures, and safety guidelines.
• Assist with additional e-Commerce or production tasks as assigned.

Qualifications:

• High school diploma or equivalent required.
• Experience with eBay, Amazon, or other online marketplaces preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to research product information using multiple online resources.
• Ability to type at least 40 words per minute.
• Strong verbal and written communication skills.
• Ability to listen to and follow instructions effectively.
• Knowledge of basic math skills.
• Physical ability to bend, stoop, reach, twist, push, pull, and lift items weighing up to 40 pounds.
• Ability to stand for extended periods during scheduled work hours.
• Ability to occasionally work in environments where temperatures and climate may fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks:

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement