Call Center Representative - Medicaid Member Support

Call Center Representative – Medicaid Member Support Location: Remote-South Carolina (Must reside within a 60-mile radius of Columbia, SC) Pay is $16.00 Hourly Full-time schedule (40 hrs. per week) No Weekends Equipment provided. Paid training Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation. Career Growth Opportunities Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. PerkSpot - Employee discount program Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying. Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Requirements Must be at least 18 years of age with a high school diploma or GED. Must be able to submit to a pre-employment screening. Must pass the Call Center – Service Skills Assessment and Internet Speed test A minimum of 1-year call center experience in telephone customer service or related experience Computer literacy and ability to use multiple programs. Summary As a Call Center Representative-Medicaid Member Support, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. What you will be doing Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls. Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for Medicaid members to ensure their needs are met. Navigate across multiple computer screens while accessing and reviewing information from various applications. Preferred Skills/Experience Positive and energetic attitude. Ability to communicate clearly and confidently. Ability to multi-task and manage time effectively. Attention to detail, grammar, and spelling accuracy. One year of medical insurance or medical office experience, preferred. Call center or professional office experience, preferred. Computer system experience with data entry and database documentation knowledge. #J-18808-Ljbffr