Technical Site Operations Manager

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits; to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers. Hourly: Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range. Description & Requirements About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at Overview Join Xerox as a Technical Site Operations Manager (TSOM), where you will lead onsite Managed Print Services (MPS) operational support activities for customer environments in Sacramento, CA. In this role, you will oversee day-to-day operational performance, technical support coordination, device compliance, and process improvement initiatives to help ensure service excellence and customer satisfaction. You will serve as a key operational contact for customers while collaborating closely with technical, service, and project management teams. Why Join This Team Lead operational support activities within a dynamic customer-facing environment Collaborate with cross-functional technical and service delivery teams Contribute to process improvement and operational efficiency initiatives Work with advanced print infrastructure, device management, and monitoring technologies Play a key role in maintaining customer satisfaction and operational performance What You Will Do Coordinate and support MPS implementation, deployment, and operational activities onsite Monitor service tickets, manage escalations, and support SLA compliance efforts Serve as the primary operational contact for customer support and communication activities Support device configuration, firmware updates, print queue coordination, and asset management Develop and maintain operational procedures, documentation, and process improvement initiatives What You Need to Succeed Bachelor’s degree or equivalent relevant professional experience Strong troubleshooting and technical support experience within customer environments Excellent problem-solving, task management, and process management skills Strong customer service and communication skills with the ability to manage multiple priorities Ability to work independently while collaborating effectively across technical and operational teams How We Set You Up for Success Collaborative support from project management, technical, and operations teams Opportunities to work with enterprise print and device management technologies Exposure to process improvement and operational leadership initiatives Structured operational processes and tools to support service delivery excellence Environment focused on customer success, continuous improvement, and professional growth #J-18808-Ljbffr Xerox Corporation