ServiceNow Implementation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Implementation Specialist based in the United States. This role focuses on configuring and implementing approved ServiceNow capabilities for a Federal Agency in a structured, enterprise environment. You’ll translate validated requirements and technical designs into scalable platform configurations, workflows, integrations, and automation. The position offers broad exposure across areas such as ITSM, ITOM, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, and App Engine. You’ll contribute to controlled releases, testing, production deployments, troubleshooting, and operational handoffs. The role also emphasizes maintainability, technical-debt reduction, reusable solutions, and out-of-the-box ServiceNow functionality. You’ll collaborate closely with architects, developers, testers, analysts, operations teams, and customer stakeholders. This is a fully remote opportunity with a defined late implementation window and planned after-hours or on-call support as needed. \n Accountabilities: - Configure and implement approved ServiceNow capabilities based on validated requirements and architecture designs, prioritizing out-of-the-box functionality and reusable components. - Configure and maintain forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows, subflows and actions, catalog items, notifications, and approved portal or workspace components. - Implement solutions across relevant ServiceNow capabilities, including ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other assigned products.

- Build and configure REST/SOAP and IntegrationHub-based integrations, including spokes, actions, MID Servers, service accounts, and approved authentication and certificate patterns. - Support end-to-end integration testing, operational handoffs, CMDB implementation, configuration-data validation, reconciliation, and data-quality activities. - Prepare and execute controlled promotions to TEST and PROD using approved update-set, application-repository, and CI/CD practices, maintaining deployment plans, rollback procedures, release notes, and configuration evidence. - Perform unit and functional validation and collaborate with testing teams on ATF, integration, regression, performance, and UAT activities. - Provide late-window implementation and deployment support, including troubleshooting, post-production validation, and transition to operations teams. - Help reduce technical debt and restore customized capabilities toward maintainable, upgrade-friendly out-of-the-box solutions where appropriate. - Develop implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials, while supporting training and knowledge transfer when required. Requirements: - 3+ years of hands-on ServiceNow implementation and configuration experience in enterprise environments. - Demonstrated expertise in at least two ServiceNow capability areas, such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps. - Strong hands-on experience with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog and workflow configuration, REST/SOAP APIs, and ServiceNow data and configuration concepts. - Experience with controlled release promotion, update sets or application repositories, CI/CD practices, automated testing, and release documentation. - ServiceNow CSA certification plus one or more relevant CIS certifications is strongly preferred, or may be required depending on the applicable labor category.