Senior Program Manager, PMO

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Supporting the Itron Customer Success organization, the Program Manager drives clarity, alignment, and delivery excellence across a portfolio of strategic and operational initiatives. This role blends lean PMO practices, pragmatic process design, and hands‑on program coordination to ensure teams deliver outcomes effectively without unnecessary overhead. Acting as a collaborative connector across teams, the Program Manager enables predictable execution, transparent communication, and continuous improvement aligned with a customer‑centric mindset in the Utilities & Energy technology space. Duties & Responsibilities Program Coordination: Lead cross‑functional programs with an accountable and collaborative approach, ensuring alignment on scope, timelines, risks, and dependencies to deliver customer-focused outcomes. Lean PMO Practices: Establish and maintain agile, lightweight governance frameworks (cadence, intake, reporting) that promote clarity while reducing friction and enabling innovative delivery practices. Process Management: Design, document, and continuously refine authentic and scalable processes that enhance consistency, efficiency, and customer value across teams. Portfolio Visibility: Maintain a consolidated, transparent view of all programs and projects, proactively surfacing risks, interdependencies, and capacity constraints to support informed decision-making. Stakeholder Communication: Deliver concise, actionable updates to leadership and stakeholders, emphasizing outcomes, accountability, and decisions needed to move initiatives forward. Risk & Issue Management: Identify and manage program-level risks with an agile and proactive approach, developing mitigation strategies that protect delivery timelines and customer commitments. Continuous Improvement & Resource Optimization: Allocate budget, talent, and tools effectively across competing priorities, partnering with teams to streamline workflows, eliminate bottlenecks, and improve delivery predictability. Tooling & Reporting: Develop simple, innovative dashboards, trackers, and templates that drive transparency and support data‑driven decisions. Team Enablement: Coach project managers and contributors to build capability in planning, communication, and process adoption, fostering a collaborative and high-performing environment. Change Management: Lead the operational and cultural change required to adopt new processes and realize program outcomes, ensuring alignment with organizational goals and customer impact. Required Skills & Experience 10+ years of program/project management experience in dynamic, multi‑project environments, ideally within technology or Utilities & Energy sectors Proven ability to operate with accountability while managing multiple concurrent initiatives with clarity, focus, and resilience Strong critical thinking and analytical skills to navigate complex challenges and make informed, data‑driven decisions Experience managing cross-project dependencies and coordinating interconnected timelines across teams Demonstrated conflict resolution skills, with the ability to influence outcomes and build alignment across diverse stakeholders without direct authority Excellent communication and facilitation skills, with the ability to engage both technical and non‑technical audiences in a collaborative and authentic manner Experience with process mapping, workflow design, and operational improvement initiatives Strong ability to simplify processes, reduce inefficiencies, and avoid unnecessary bureaucracy while maintaining governance standards Proficiency with collaboration and project tools (e.g., Jira, Smartsheet, Microsoft Teams) Experience building dashboards and using lean metrics to drive insights and performance improvements Current PMP certification or equivalent program management credential Preferred Skills & Experience Experience in PMO, business operations, or process improvement roles within a customer-centric technology organization Background in services, consulting, or SaaS environments supporting Utilities & Energy customers Experience working with global or distributed teams in a collaborative, agile environment Familiarity with agile, hybrid, or iterative delivery methodologies Demonstrated ability to influence without authority and build trusted partnerships across teams and leadership levels Six Sigma Green Belt or equivalent continuous improvement certification Track record of driving innovative program approaches that enhance scalability, efficiency, and customer outcomes Benefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $125,000-203,000 annually. This position is eligible for our annual bonus program. #LI-EP1 Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at View phone number on click.appcast.io or email View email address on click.appcast.io. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future. Our innovative, next-generation utility and smart-city solutions help build resilient communities around the world. You can build your career here and do work that truly matters. Learn more about Itron here. Not ready to apply? Introduce yourself to our team so we can stay in touch. 5000+ global employees Products and solutions deployed in 100+ countries Headquarters: Liberty Lake, Washington, USA Publicly traded: ITRI ESG goals and achievements Award-winning workplace Inclusion-first work culture Commitment to employee growth and development: iGrow program Employee resource groups*: iBelong program Paid internships, co-op and apprenticeships Generous and flexible paid time off* *Variable by location or position Hear from our Employees @ Itron Careers Your safety and trust are important to us. We want to make you aware of an increase in fraudulent activity targeting job seekers. Learn more Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at View phone number on click.appcast.io or email View email address on click.appcast.io.