IT Intern

IT Intern

Location: North Liberty, IA

Status: Part-Time


Schedule: Flexible M-F, 4 hours/day, no weekends required

Reports to: Director of eCommerce

At Spotix, we believe in hiring exceptional people and empowering them to excel. As a leader in outdoor living products (Hearth, Patio & BBQ), we are looking for individuals who thrive in our unique culture-one that values sincerity, comfort, fun, strong work ethic, personal integrity, and teamwork.

Position Overview:

As a key member of our team, you'll be responsible for providing top-notch technical support and assisting with various projects. Your core responsibilities will include:

• Managing Help Desk requests by receiving, triaging, and responding to them promptly.
• Troubleshooting issues with Spotix-owned equipment, including phones, laptops, desktops, printers, and headsets.
• Addressing software issues, particularly with Windows and Google products.
• Assisting with asset management and conducting audits.
• Supporting the Technology/eCommerce team on projects, such as spreadsheet management and CSV imports.
• Performing other related duties as assigned.

Skills and Qualifications:

• Ability to work independently with minimal supervision and demonstrate self-direction.
• Strong initiative to identify and resolve issues, with clear and effective communication of solutions.
• Collaborative approach to working with both internal and external team members.
• A curious mindset and attention to detail in problem-solving.
• Proficiency in Google Sheets and Microsoft Excel.
• Experience with hardware and software troubleshooting.
• Background in customer service, including professional and patient handling of requests.
• Experience with remote customer support and VPN access is a plus.
• Familiarity with NetSuite is a plus.
• High school diploma or equivalent required.

Why Spotix?

At Spotix, we offer competitive compensation in a dynamic and growing online environment. Enjoy a relaxed yet professional work atmosphere, and join a talented and motivated team that has built a successful business through dedication and hard work. If you're eager to showcase your skills and make an impact, Spotix is the place for you.

Benefits:

• 401(k) with company match
• Paid vacation and holidays
• Spotix Incentive Plan
• Employee discounts on products
• Casual dress code

Spotix is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or age. We strongly encourage minorities, veterans, and individuals with disabilities to apply.