Customer Service Representative

Job Overview Customer Service Agents and/or Dispatchers Needed: Starting at $16-$18 hourly based on experience. This position includes a built‑in promotion program allowing you to earn two raises in your first six months. Responsibilities Serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using information provided in instruction screens. Place outgoing calls to verify alarms, dispatch the proper authorities, and notify responsible parties. Document incidents within the system, ensuring all required steps are followed and procedures are correctly recorded. Participate in a five‑week training program and complete a Completion Bonus Program (earn up to three bonuses in the first year). Qualifications High school diploma or GED required; preferred. Minimum of six (6) months of customer service experience; one year or more call center experience preferred. Must be 18 years old or older. Excellent communication skills. Typing speed of 20–25 words per minute. Basic knowledge of computer applications. Ability to work efficiently under pressure. Strong problem‑solving, organizational skills, and work ethic. Available for multiple shifts, with day shifts available for full time position. Training & Benefits Free five‑week training program starting Monday, January 20th (12:00 PM – 8:30 PM, Monday through Friday for four weeks). Paid training classes. Automatic enrollment in the Completion Bonus Program (up to three bonuses in the first year). Shift & Schedule Day shifts available. Full‑time position. Equal Employment Opportunity JCI Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. #J-18808-Ljbffr