Case Manager

Job Title

Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low-income seniors, farm worker families, and those who have special physical and mental needs. Catholic Community Services and Catholic Housing Services work together in partnership to provide permanent supportive housing to individuals and families who have experienced homelessness in King County. We believe that everyone deserves a safe, affordable place to call home. We understand that people experiencing homelessness come to us with complex histories, and that it takes a highly collaborative, creative team to help end the cycle of homelessness permanently.

Responsibilities

Case Management:

• Complete new resident intake and case management plans. Assess resident needs and required levels of services, identifying community resources to meet those needs, facilitate residents' access to services and advocate for residents on a continuing basis.
• Develop a specific Housing Service Plan, which will address the identified needs as well as the areas which have been concerns for the resident in maintaining previous housing.
• Initiate ongoing engagement with residents through intensive outreach, activities, groups, or other events that promote a healthy community.
• Provide case management to residents. Assess resident needs and with the resident create a plan to meet those needs. This may include finding community resources, facilitating resident access to services, and advocating residents on a persistent basis to ensure consistent delivery of service. Case management services to residents include, but are not limited to, accessing financial and health benefits, primary health care, mental health treatment, chemical dependency counseling, chore service, protective payee, transportation, food stamps and legal services.
• Create and maintain documentation of services and service plans in resident files and online HMIS reporting. This will include resident contracts, referrals, and interactions in case notes.
• Assist residents with tracking of appointments and transportation; as well as accompanying residents when appropriate to appointments.
• Make home visits to resident apartments to ensure resident welfare and to confirm the apartment is in a safe state and in compliance with all city and federal housing quality standards.
• Complete monthly and quarterly services and demographic reporting. Maintain accurate client files and compliance with funder data collection requirements.
• Facilitate group activities for residents on a regular schedule and at a minimum of twice a month.

Supportive Services/Resident Relations:

• Work with the entire team to keep residents in housing through individual conversations with residents, Care Conferences, advocating for additional services for residents and other creative strategies to keep residents in housing.
• Assist with the scheduling and coordination of services of visiting professionals, including public health and visiting nurses, mental health counselors, chemical dependency counselors and chore workers.
• Participate in and contribute to building a safe, supportive residential community.

General:

• Observe/follow guidelines on confidentiality rights of residents and respect of privacy.
• Maintain accurate record of hours worked and turn in timesheets on schedule.
• Attend trainings required of employees.
• Perform other job-related duties as assigned.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Qualifications

Minimum Qualifications:

• Minimum two years' work experience working with homeless, drug addicted and/or mentally ill adults.

• Demonstrated skills in problem solving, issue assessment and crisis intervention with the ability to maintain client records.

• Ability to communicate effectively, verbally, and in writing while maintaining a professional and positive demeanor.

• Experience working in residential facilities or an understanding of residential settings.

• Basic computer skills with the ability to maintain client records, produce community resource information flyers and informational materials.

• Ability to work independently as well as in a team environment and work as part of a multidisciplinary program.

• Demonstrate experience and knowledge of mental health, domestic abuse, drug/alcohol addictions, crisis intervention, and other issues related to homelessness.

• Ability to support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

Preferred Qualifications:

• BA degree in Social Service or related field.

• Chemical dependency certification

• Experience in crisis intervention and ability to maintain a professional demeanor.

• Knowledge of local social services relevant to low income, homeless, drug addicted and/or mentally ill adults.