Coffee Shop Shift Leader

Job Description

Job Description

The shift Leader supports the General Manager in executing daily operations, supervising staff, and ensuring compliance with company policies, service standards, and safety procedures.

Operations Management

• Oversee daily café operations during assigned shifts

• Execute opening and closing procedures in accordance with company standards

• Maintain compliance with health, safety, and sanitation regulations

• Ensure adherence to product quality and service standards

Staff Supervision

• Provide direction and oversight to baristas and shift staff

• Support onboarding and training initiatives

• Deliver coaching and performance feedback

• Monitor adherence to scheduling, attendance, and workplace policies

Scheduling & Coverage

• Assist with staff scheduling and shift assignments

• Manage call-outs and coverage needs according to company procedures

Customer Service

• Address and resolve customer concerns in a timely and professional manner

• Escalate significant issues to the General Manager as appropriate

Required Qualifications

• Minimum 1 year of experience in coffee shop

• Prior supervisory or leadership experience

• Strong organizational and communication skills

• Ability to work in a fast-paced environment and manage multiple priorities

• Reliable attendance and punctuality

Work Environment & Physical Requirements

• Prolonged standing and walking

• Ability to lift up to approximately 25–40 lbs

• Frequent bending, reaching, and repetitive motions

• Exposure to hot surfaces, steam, and food preparation equipment

Scheduling Requirements

• Availability for weekends, early mornings, evenings, and holidays as business needs require

ATX family owned and operated offering an open space for people to connect or focus. A place to help you find your ‘centro’ with a genuine, honest and authentic approach for value and quality to our community.

We love what we do, we love finding unique and interesting things and showing them to other people. We love coffee and interesting conversations, and love to create variations of it and combine them with tasty and unique eats. We’re creators at heart and are always experimenting and we’ll never stop trying to go one further.

Company Description

ATX family owned and operated offering an open space for people to connect or focus. A place to help you find your ‘centro’ with a genuine, honest and authentic approach for value and quality to our community.\r\n\r\nWe love what we do, we love finding unique and interesting things and showing them to other people. We love coffee and interesting conversations, and love to create variations of it and combine them with tasty and unique eats. We’re creators at heart and are always experimenting and we’ll never stop trying to go one further.