MLS/MT Certified - Point of Care Testing Laboratory Manager

Laboratory Operations Manager - Job Overview

Are you ready to embark on a transformative career journey with a healthcare organization that truly makes a difference? As a Laboratory Operations Manager with Legacy Community Health, you'll step into a pivotal role where you'll provide cutting-edge operational and technical leadership for our In-House Laboratory Department across Legacy's extensive service areas.

Are you passionate about quality and laboratory accreditation, doing site audits, working with different teams, going to multiple locations? We want to talk to you!

• Boost operational efficiency and ensure regulatory adherence per Clinical Laboratory Improvement Amendments (CLIA)
• Directly influence the quality and safety of community healthcare, significantly reducing preventable errors
• Collaborate with cross-functional leaders to infuse best practices across the organization
• Be a catalyst for healthy change, one test, one individual, one community at a time

At Legacy, we believe in creating a collaborative and supportive work environment where your growth and personal fulfillment are prioritized. By joining our family, you'll not only make a meaningful impact on community healthcare but also have the opportunity to grow professionally with us.

Key Responsibilities

• Supervise day-to-day operations of Point of Care Testing laboratory staff, ensuring adherence to departmental policies and Legacy's attendance norms
• Manage Point of Care Testing laboratory scheduling, delegate responsibilities, and enforce rigorous adherence to quality standards
• Function as the Technical Consultant for our innovative point of care testing program, supporting user training and compliance organization-wide
• Identify laboratory performance gaps, initiate risk mitigation strategies, and promote laboratory excellence
• Empower your team with Epic support and training by becoming a super user
• Foster collaboration with Operations, Clinical, and Nursing teams to innovate laboratory services
• Conduct team member interviews, performance evaluations, and mentorship to cultivate growth-oriented dynamics
• Critically assess and track laboratory quality and performance metrics over varying time frames, focusing on trends and improvement areas
• Strengthen vendor relationships to enhance patient experience and foster holistic healthcare delivery
• Lead cross-functional projects aimed at operational enhancement
• Address and resolve incident reports and patient grievances efficiently
• Engage in monthly leadership forums to advise on strategic laboratory initiatives
• Ensure strategic, forward-thinking laboratory inventory and equipment management
• Champion a robust Laboratory Quality Plan fostering process improvement, accreditation success, and ongoing learning
• Serve as the key contact during internal and external laboratory inspections
• Strictly follow Legacy's HIPAA guidelines to maintain patient confidentiality
• Engage in additional tasks as necessary to support Legacy's mission

Minimum Qualifications

• Must have strong experience overseeing a Point of Care Testing (POCT) Program and have MLS (ASCP) or MT (AMT) certification
• Bachelor of Science Degree required; advanced mastery in lab sciences
• Required 2 years of Point of Care Laboratory Management Experience
• MLS(ASCP) certification or equivalent essential for technical validity
• Minimum of five years dedicated experience in a laboratory setting, with emphasis on advanced technical proficiency
• Proven expertise in point of care testing practices
• A master's degree in business or healthcare operations is advantageous and may substitute for two years of experience

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.