International Account Manager

International Account Manager

Department: Account Management

Employment Type: Full Time

Location: UOVO West Coast

Reporting To: Head of International Shipping

Compensation: $80,000 - $95,000 / year

Description

ABOUT UOVO

Are you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO-the epitome of sophistication in storage, management, and logistics of valuable art, fashion, and wine. We invite all voices, experiences, and talents to join us and become part of an unparalleled journey where your career aspirations align with the remarkable. With state-of-the-art facilities across the country, we work towards exceeding expectations, for both our clients and employees alike.


At UOVO, we are more than logistics; we are architects of bespoke solutions and curators of extraordinary experiences. From climate-controlled storage to private viewing galleries, industry-leading technology to a full suite of services, UOVO crafts tailored solutions that go beyond preservation-they elevate.


As part of the UOVO team you will work alongside industry professionals who share a passion for art, fashion, and logistics in a collaborative environment where your expertise contributes to the best-in-class employment and client experience UOVO provides!

International Account Manager, West Coast

UOVO, the nation's leading provider of storage and services for art, archives, and collectibles, seeks an International Account Manager to join its dynamic and growing team. This position would be a key member of UOVO's International Shipping team, helping to grow the operation through quality of service and adherence to policies and regulations. The International Account Manager, West Coast will report directly to the Head of International Shipping.


Core Responsibilities

• Maintain a book of key clients personally and oversee international shipments. This includes estimates, work orders, tracking spend and progress, coordinating and/or producing international shipping documents, coordinating with vendors and UOVO Account Managers, liaising with clients, and providing post-project reconciliations as needed.
• Partnering with East Coast Managers on their clients' international shipments. Partnering with Central and West Coast Account Managers as needed.
• Anticipate the needs of clients and seek out information to meet their demands.
• Interface with government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Accurate and complete review of all documents, including estimate requests.
• Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
• Maintain shipment records in organized fashion including copies of all documentation, communications and other related items.
• Assist Head of International Shipping with operations issues including customer satisfaction, completion of estimates, projects, and any departmental needs.
• Assist Head of International Shipping as necessary with maintenance of quality vendor relationships.
• Make recommendations towards the growth and improvement of UOVO's International Shipping operation.
• Contribute to the structure, organization, and implementation of departmental SOPs.
• Provide on-site support and client interface whenever appropriate.
• Foster the growth of client relationships to encourage the retention, growth, and referrals of existing clients.
• Other projects as assigned by Manager.
• Compliance with UOVO policies and procedures.

Qualifications & Skills

• Proven project management skills and art services / logistics experience
• Experience with the import and export process
• Familiarity with TSA procedures
• Familiarity with CBP (U.S. Customs and Border Protection) policies and regulations
• Poise in a fast-paced business environment
• Excellent communication skills, both verbal and written
• Pro-active and solution oriented with the ability to think creatively

This position is predominantly remote but requires on-site presence at UOVO's West Coast facilities for client interactions, site visits, and collaboration with on-site operations teams as needed. Occasionally, there may be requests to work nights and weekends.

Compensation & Benefits

UOVO offers competitive compensation, commensurate with experience.

UOVO offers a robust suite of benefits including:

• 100% employer-covered medical plan option for Employees as well as multiple Medical, Dental, and Vision plans options.
• 2 weeks annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
• 10 paid holidays plus one additional floating holiday
• Company Sponsored Parental Leave policy
• Company-Sponsored Paid Sick Leave
• 100% 401k Employer match up to 3% of employee contributions.
• Flexible Savings Account, Commuter Benefits, and Childcare Benefits
• Company-sponsored Life Insurance and Long Term Disability Benefits
• Monthly Team Lunches and Birthday celebrations
• Employee Recognition Program ( the "Eggcellence Awards")