Talent & Agent Operations Coordinator

Job Description

Job Description

Talent & Agent Operations Coordinator
Location: Hagerstown, MD
Company: Coldwell Banker Premier
Employment Type: Full-Time

Position Summary

Coldwell Banker Premier is seeking a detail-oriented and highly professional Office & Agent Operations Coordinator to support daily office operations while serving as the primary point of contact for agents, clients, and visitors. This is a cross-functional position that collaborates with leadership and operational teams across multiple offices within the Mid-Atlantic region. The role reports directly to the Vice President of Talent Attraction and the Area Manager and serves as the first level of operational support for sales associates in a fast-paced environment.

Core Responsibilities - MUST HAVE
Recruiting / Talent Support (Non-Negotiable)
12 years of hands-on recruiting experience, ideally including:

Candidate outreach (calls, emails, LinkedIn, Internal systems)

• Pre-screening interviews
• Scheduling interviews with leadership
• Tracking candidates in spreadsheets or an ATS

Office Operations & Office Management

Serve as the primary point of contact for the Milford office, professionally welcoming agents, clients, and visitors

Manage incoming calls, correspondence, and general office communications

Serve as the first level of support for sales associate questions, escalating issues as appropriate

Maintain a professional, organized, and efficient office environment

Agent Onboarding, Offboarding & Administration

Coordinate the onboarding of new real estate agents, including documentation, system setup, and orientation

Manage agent offboarding (de-hiring) processes in compliance with company and regulatory requirements

Set up and maintain agent compensation plans and related records

Coordinate agent insurance enrollment, changes, and documentation
Maintain accurate, confidential, and compliant agent records

Recruiting & Talent Support

Conduct outreach to prospective real estate agents

Pre-screen candidates and coordinate interview scheduling

Maintain recruiting pipelines and tracking spreadsheets

Support recruiting initiatives across the Mid-Atlantic region

Sales, Listings & Transaction Support

Maintain listings and sales records in company systems

Process commission checks and related documentation accurately and timely

Assist with transaction-related administrative processes

HR, Compliance & Regional Coordination

Provide administrative support for HR-related functions, filings, and compliance documentation

Assist with insurance-related filings and record maintenance

Collaborate cross-functionally with other Coldwell Banker Premier offices

Ensure accuracy, organization, and confidentiality of records

Issue Management & Communication

Receive, document, and route agent or client concerns and complaints

Support leadership with follow-up documentation and issue resolution

Qualifications

1-2 years of recruiting or candidate pre-screening experience required

Administrative, office operations, or HR support experience preferred

Ability to multi-task effectively in a fast-paced environment

Comfortable conducting outreach, pre-screening candidates, and scheduling interviews

Strong organizational skills with attention to detail

Proficiency in Microsoft Excel and/or Google Sheets

Excellent verbal and written communication skills

Ability to handle sensitive and confidential information with discretion

Benefits

• 401(k)

• Health, dental, and vision insurance

• Paid vacation

• Retirement plan

Salary up $19.50

Contact Information: Teresa Bratcher, Vice President of Talent Attraction

Phone: View phone number on ziprecruiter.com

Email: View email address on ziprecruiter.com

Additional Information

This position description is only meant to be a representative summary of the duties and responsibilities performed by incumbents of this position. Incumbents may be requested to perform tasks other than those stated in this description. The company reserves the right to revise or change this job description as the need arises.