Communication Center Specialist

Communication Center Specialist

Shoreview, MN

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-art aircraft. We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.

As a Communication Specialist at Life Link III, you are the vital first link in every mission we fly. Working behind the scenesbut at the center of it allyou'll coordinate life-saving air medical transports by managing critical communications with hospitals, emergency responders, flight crews, and internal teams. In fast-moving, high-stakes moments, your calm voice, sharp focus, and decisive thinking help ensure patients get the care they need, when they need it most.

This is a mission-driven role for someone who thrives under pressure, excels at multitasking, and takes pride in precision, professionalism, and teamwork.

This role is a night shift with hours of 6pm-6am

Your Impact:

• Serve as the primary point of contact for all incoming telephone, radio, and digital requests for service
• Dispatch 11 helicopters and 1 fixed-wing aircraft, coordinating time-sensitive air medical transports
• Gather, process, and communicate critical information accurately and efficiently during high-stress situations
• Maintain real-time situational awareness of aircraft locations, weather, logistics, and crew status
• Create and manage electronic records using a computer-aided dispatch (CAD) system
• Communicate clearly and professionally with pilots, medical crews, hospitals, EMS, and public safety partners
• Support flight and patient safety through diligent monitoring, documentation, and adherence to protocols
• Participate in emergency response planning, quality improvement efforts, and ongoing training
• Represent Life Link III with professionalism, integrity, and a strong customer-service mindset

Your Qualifications:

• High school diploma or equivalent
• Demonstrate a strong commitment to customer service and satisfaction
• Strong attention to detail with the ability to multitask in a fast-paced environment
• Excellent written and verbal skills
• Computer literate with the ability to learn and adapt to new software programs
• Ability to type 35 words per minute
• Commit to shift work in a 24/7/365 operation, including nights, weekends, and holidays
• General geographic knowledge and map reading skills
• Maintain composure and clarity during emotionally intense and time-critical situations
• Rapidly assess evolving scenarios and adapt plans due to weather, mechanical, or logistical challenges
• Accurately handle confidential patient and operational information
• Work independently within established protocols while knowing when to escalate complex situations
• Operate multiple technologies simultaneously, including radios, phones, CAD systems, mapping tools, and tracking system

Preferred Qualifications:

• EMS, air medical communication, and/or 911 communication center experience
• 2 years of experience in a health care environment
• Knowledge of aviation and medical terminology
• Licensure: EMT, EMD, POST certification or equivalent education or experience
• Two-year degree in related field

What We Offer:

• Base Pay Rate: $30.91 - $36.95 per hour, based on experience
• Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
• Health Savings Account (HSA) with employer match
• 401k with employer match fully vested
• Generous paid leave and paid time off to foster work/life balance
• Life, disability, critical illness, and accident insurance
• Tuition/Training reimbursement program

Why Join Life Link III?

We are dedicated to making a difference. Our mission-driven culture fosters innovation, collaboration, and professional growth. You'll work alongside passionate professionals in a CAMTS accredited, award-winning program that is committed to improving patient outcomes all while advancing your career in a supportive environment.

Compliance/HIPAA:

Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.

Employment Status Requirements:

Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.

Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, veteran status, marital or family status, status with regard to public assistance, or any other characteristic protected by federal, state, or local laws. Our commitment to an equitable workplace extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, working conditions, compensation, benefits, and termination. We are dedicated to maintaining a workplace that is free of discrimination, harassment, and retaliation, and where all individuals can thrive professionally.

If you require any accommodations to apply or participate in our hiring process, please contact the Life Link III Human Resources team.