Implementation Project Manager

THE COMPANY

At Builder Prime, we’re revolutionizing the home improvement industry by doing more than just building software---we’re giving hardworking contractors their time and freedom back. Our all-in-one business management solution is the essential platform for companies at their "level-up" moment, seamlessly integrating CRM, estimating, production management, payments, and reporting. By replacing disjointed tools with a unified data and automation foundation, we empower businesses to operate more efficiently, win more jobs, and achieve their growth goals. We look for collaborative and community-oriented team members who bring initiative and curiosity to the challenge of solving problems for our customers.

Builder Prime is backed by Blueprint Equity and is an AI-forward company. That means every employee is expected to use AI on real problems---not hypotheticals, not demos, but the actual work on their desk. We invest in tools, training, and time for our team to experiment and share what they learn. We're not waiting on the sidelines, and we don't have it all figured out. We're building this practice alongside our team, in the open.

We look for collaborative, community-oriented team members who bring initiative, curiosity, and a genuine interest in figuring out how AI can make their work and their customers' outcomes better.

THE ROLE

This is a remote position open to candidates authorized to work in the US without visa sponsorship, who presently reside in the US. There is a preference for candidates in states where we already have Builder Prime employees; California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin. Builder Prime has an office in the greater Denver metro area (Westminster) that some of the sales team works out of.

Our implementation team facilitates smooth transitions for new customers by providing personalized implementation plans, technical configuration assistance, and comprehensive training to ensure effective software adoption and swift time to value.

As a member of the implementation team, you will lead implementations and drive strategic improvements to our implementation methodology. You'll serve as the escalation point for challenging technical configurations and will be instrumental in reducing our overall customer onboarding timeline.

THE DAY-TO-DAY

As an Implementation Project Manager at Builder Prime, you are responsible for guiding new customers through the implementation process, ensuring they achieve rapid time-to-value from our platform. This role reports directly to the Manager of Implementation and collaborates closely with Account Managers, Support, and Sales.

• Drive strategic initiatives to streamline implementation processes and reduce time-to-value
• Manage implementations with multiple stakeholders and complex technical requirements
• Lead kickoff calls to understand customer goals, timeline expectations, and success metrics
• Configure the platform with custom templates, workflows, and settings specific to each customer's needs
• Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.
• Track implementation milestones and manage customer expectations throughout the setup process
• Identify and solve technical challenges that arise during implementation
• Coordinate with Account Managers for a smooth handoff once implementation is complete
• Document customer workflows and configurations for future reference and support
• Continuously optimize implementation processes to improve efficiency and customer satisfaction
• Analyze implementation data to identify bottlenecks and recommend process improvements
• Participate in cross-functional projects aimed at improving customer onboarding experience

THE MUST-HAVES

• 3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology
• Demonstrated ability to translate technical product capabilities into business value for diverse customer workflows
• Proven track record of reducing implementation timelines and improving customer satisfaction scores

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