Sr Analyst, Data Center Services Practitioner

Sr Analyst, Data Center Services Practitioner

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This position works onsite Thursday, Friday, and Saturday night shift 7:00 pm – 7:00 am, and primarily at our Lewis Center (East Powell Road) location.

The Data Center Services team is looking for a highly skilled Sr Analyst, Data Center Practitioner to work on our raised floor operations at Nationwide. In this role you will provide 24/7 onsite support for Nationwide infrastructure hardware.

Extensive experience with rack/stack enterprise hardware, vendor support, incident management, audit compliance, and documentation are required.

Job Description Summary

If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! The Data Center Services Practitioner supports and maintains infrastructure across all environments. You play a vital role in fulfillment of IT Service Management (ITSM) processes. You'll collaborate with individuals across many professional areas to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements.

Key Responsibilities:

• Responsible for PCI compliance (including audit activities) and performs work in adherence with IT Service Management best practices.
• Develops standard, repeatable production processes, creating standard documentation; partners with other support organizations to set up and execute.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Supports delivery teams in their release activities and engages in critical situations and remediation of security vulnerabilities.
• Installs, maintains, and decommissions production hardware (i.e., HP servers, Cisco network equipment, firewall appliances)
• Oversee and perform cable management including planning, labeling, installation, validation, testing for reuse, etc.
• Perform hardware repairs for equipment on the raised floor to support the production environment.
• Ensure raised floor standards are maintained and followed by all associates and vendors.
• Ensures currency of data in configuration management tools (i.e., Athena, APRM, ServiceNow).
• Responsible for generating and performing network configuration changes in production/test environments; including planning, scheduling, documentation, testing and coordination.
• Proactively and reactively manages system events to meet Nationwide's internal and external commitments.
• Delivers application functionality and services against defined Service Level Agreements (SLAs) and Operating Level Agreements (OLA).
• Maintains operational knowledge of platforms, technologies, and applications.
• Communicates status of issues/incidents/changes from shift to shift to support production environment.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director, Technology Partner Leader.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: CCNA, CompTIA, AWS, Security).

Experience: Two or more years of technology experience with data center / rack mounted hardware (i.e., HP Servers, Cisco equipment, IBM, EMC, Pure storage). One or more years of experience using basic levels of troubleshooting.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management, and execution of network configurations. Influencing, negotiating and priority setting is needed. Insurance/financial services industry knowledge is a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Non-Exempt (Eligible)

Working Conditions: Normal office environment. Non-standard or extended work may be required based on project needs. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.