Customer Service Associate

Job Description

Job Description

CUSTOMER SERVICE ASSOCIATE

Schedule: M-F 8:30 am – 5 pm

Location: San Dimas, CA - Onsite

Duties and Responsibilities:

• Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to
• Company and regulatory performance standards across all customer service areas
• Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies
• Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues
• Processes customer payments accurately and prepares cashiers reports and deposits
• Processes new customer applications and renewals for a variety of programs
• Dispatches service and trouble calls accurately and timely to field service personnel
• Performs other duties as assigned.

Requirements:

• High school diploma or equivalent
• Five years of customer service experience in a professional environment
• Familiarity with utility or comparable service industry, contact center systems and customer information system terminology
• Must be proficient in computer skills including Microsoft Office, Windows, Word Processing, Spreadsheets and Internet
• Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc.
• Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
• Ability to perform basic mathematic functions, calculate figures, and reconcile account information

\nCompany Description

We're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.

Company Description

We're not just a staffing company - we're a people company. At Amtec, we care about helping you reach your unique career goals. Since 1959, we’ve changed the lives of thousands of people for the better - people just like you. It’s our purpose to help you find meaningful work by matching your character, competence, and culture with an organization that truly values what you have to offer.