Customer Service Representative - State Farm Agent Team Member

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Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Paid time off
• Training & development
• Health insurance

ROLE DESCRIPTION:

As a Customer Service Rep with State Farm - Margie Parker/Lauren Campbell, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

COMPANY CULTURE: Our office prides ourselves on cultivating a vibrant and supportive company culture. We believe that a positive environment is key to our success, and we strive to make it easy for team members to learn, grow, and thrive. Our busy and growing office fosters a laid-back yet highly cooperative atmosphere, where collaboration and camaraderie are at the forefront.

We value teamwork and celebrate our achievements, often enjoying daily company lunches together. Working with a dynamic and well-known brand allows us to confidently reach out to clients for quotes, further enhancing our growth and success. Here, every team member plays a vital role in our journey, and we're committed to ensuring everyone feels valued and empowered.

Compensation: $37,500.00 - $55,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Towson, MD and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.