Product Manager, CRM

Provide the guiding vision for Insperity’s Enterprise Customer Relationship Management (CRM) product and act as its business leader Work with Business Units to understand needs and translate them into application functionality Lead product line strategy, product roadmaps, and identification of business opportunities Improve business processes enabled through implemented technologies Build functional specifications for future releases Represent Business Units’ best interests in high-level technical design Develop User Acceptance Test Plans and facilitate User Acceptance Testing Lead, define, and manage product releases while ensuring project teams meet schedules Ensure customer and quality requirements are satisfied in product delivery Work with Business Units, Project Managers, and development teams during design, development, testing, training, and launch Refine the backlog and adjust priorities Evaluate and report on product line performance and usage Lead post-implementation support from functional and training perspectives Requirements Bachelor’s Degree in Business, Marketing, MIS, Electrical/Computer Engineering, or Computer Science is required Three to five years of Enterprise CRM technology implementation experience is required Process improvement / optimization experience is strongly preferred Software development knowledge is a plus HR, Payroll, or Benefits experience is preferred Prior managerial experience and work in a high-tech environment are preferable Effective verbal and written communication skills Effective work-relations skills Customer and organizational skills Ability to learn new concepts quickly and be a self-starter Analytical, statistical, and critical-thinking skills Leadership skills Ability to work independently, innovate, and seek better methods Positive team-player attitude and sense of urgency toward successful project solutions Experience with Enterprise CRM Technology Solutions Knowledge of Business Intelligence technologies and strategies Sound knowledge of system design, development, and effective testing methods Core Competencies Demonstrates expertise in Enterprise Customer Relationship Management (CRM) product leadership, with a strong focus on process improvement, user acceptance testing, and effective communication. Proven ability to manage product releases and collaborate with cross-functional teams to meet customer and quality requirements. Highest-signal resume keywords Enterprise CRM Technology Implementation Process Improvement User Acceptance Testing Business Intelligence Technologies Leadership Skills ATS Optimization Keywords Hard Skills Product Line Strategy Functional Specifications System Design Software Development Knowledge" /> Analytical Skills Soft Skills Effective Communication Skills Customer Skills Team-Player Attitude Critical-Thinking Skills Self-Starter Industry Keywords HR Experience Payroll Experience Benefits Experience High-Tech Environment Tools & Technologies Enterprise CRM Solutions Business Intelligence Technologies #J-18808-Ljbffr Jobtailor