Assistant Store Manager

Reporting to this Position: All store personnel in the General Manager’s absence Completion of Information Security Privacy Awareness Quiz with a passing score Completion of Safety First Quiz (Akron-Based Team Members) or the 2016 Safety Curriculum (Dallas-Based Team Members with a passing score No Code of Conduct written counseling within the past six months Meets all expectations (Akron-based Team Members) or Achieved Requirements (Dallas-based Team Members) on last Performance Appraisal Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score. Responsibilities: Assumes the duties and responsibilities of the General Manager in his/her absence. Contributes to an environment of total customer satisfaction by making the customer's needs the first priority. Exerts maximum effort to achieve store sales projections. Assists in maintaining daily focus among all associates on standards achievement. Assists in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll. Assists the General Manager in sales training, store meetings, and role plays as directed by the General Manager. Assists the General Manager in the recruiting and selection of personnel. Interviews and screens as necessary. Understands and enforces all store policies and practices. Protects the Company’s interests at all times. Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Diamontology and GIA Gemology courses. Acts in a manner to earn the respect of others. Maintains a neat, professional appearance. Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members. Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service. Investigates and handles customer complaints quickly, efficiently, and courteously. Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed. Reports customer comments and requests to management. Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed. Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions (i.e., credit programs and special events). Assists General Manager in the supervision of sales, office and inventory personnel. Recommends promotions when appropriate. Develops technical knowledge of repairs and custom design services. Estimates cost on watch and jewelry repairs. Executes minor repairs as needed. Assists in monitoring the inventory control function, as directed by the General Manager. Assists in store maintenance, both inside and outside, by delegating or performing these duties. Performs other duties as assigned. Adheres to all established security and loss prevention policies. Required Skills and Abilities: Ability to achieve outstanding sales performance. Professional approach and image. Positive, enthusiastic attitude. Tactful, friendly in dealing with others; team spirited work style. Ability to plan, organize and supervise the work of others. Ability to accept responsibility, make decisions, and delegate when appropriate. Excellent interpersonal communication skills. Excellent floor awareness to provide superior customer service. Willingness to work under immediate supervision. Ability to understand and follow written and verbal directions. Ability to persuade and influence others. Ability to be of service to others. Excellent product knowledge. Willingness to exert time and effort necessary to attain goals. Reliable and dependable. Work Schedule: During non-peak periods, general managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. NOTE: Hours will increase during peak selling periods. #J-18808-Ljbffr Signet Jewelers