Table Games Pit Lead & Operations Supervisor

Description Summary Performs the overall personnel and operational management of assigned Table Games pits. Essential Duties and Responsibilities include the following. Other duties may be assigned. Enforces all company and departmental policies and procedures within assigned pits. Safeguards casino assets. Monitors, directs, and supervises Casino Floor Supervisors and Dealers, observes table action in assigned pits, and recommends the issuance of any Dealer or Casino Floor Supervisor early-out or overtime. Changes cards, cubes, and tiles at tables and inspects for any irregularities. Ensures the cards, cubes, and tiles inventory for the assigned pit is accurate at start and end of shift and after every replacement. Oversees table closures, openings, fills, and credits. Oversees table inventory count procedures at shift change. Performs close-of-day inventory count with Assistant Shift Manager or Table Games Shift Manager. Retrieves, transports, and secures all marker issuance/marker payment slips within assigned pits. Submits at the end of respective shift all reports deemed necessary for the efficient operation of the Table Games Department. Arbitrates customer disputes arising from table play if Casino Floor Supervisor cannot and escalates to Assistant Shift Manager or Table Games Shift manager as needed. Monitors game activity and player activity through the course of the shift and reports as requested to Assistant Shift Manager or Table Games Shift Manager. Provides input to Assistant Shift Manager or Table Games Shift Manager as to when games should be opened or closed. Monitors table limits and increase or decrease betting limits on any table game in assigned pit. Disciplines or commends, either verbally or in writing, subordinate table games employees during the shift. Advises and/or reviews all employee documentation produced by any table games employee on the shift. Acts as the initial liaison between the Table Games Department and all other departments on the shift. Acts as the initial liaison between the property and any customer on shift. Recommends and assists with removal from the premises any player who violates the code of conduct during the shift. Recommends the suspension of any table games subordinate for violating a policy or procedure during the shift. Performs all computer functions necessary for the smooth operation of the department during the shift. Regularly reports any recommendations or observations that will facilitate the successful operation of the shift or the property. Communicates with Surveillance and reviews coverage over any gaming related issue. Issues dining comps to qualified guests based on approved comping guidelines and policies. Completes necessary documents and payout of any table game “progressive” jackpot. Ensures compliance with all Title 31 and I.R.S. reporting requirements. Performs other duties as assigned by the Assistant Shift Manager or Table Games Shift Manager or engage in duties that are generally encompassed under the job description or that of supervisors or dealers. Administers performance appraisals accurately and fairly on a timely basis. Handles customer concerns quickly and efficiently Possesses knowledge of company policies and handles employee concerns and needs as they arise. Assists in new hire and ongoing team member training. Utilizes interpersonal and communication skills to lead, mentor and encourage others; demonstrates R.I.C.H.; leads by example. Provides exceptional guest service and displays the R.I.C.H. values and 3 E’s of Cache Creek Casino Resort to all guests and employees. Supervisory Responsibilities Directly supervises Casino Floor Supervisors and Dealers in the Table Games department during respective shift. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws to include training employees, assigning, and directing work, evaluating performance, and addressing complaints and disciplinary problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. Education and/or Experience Five years related experience and/or training. Language Skills Ability to read, interpret and analyze general business periodicals, professional journals, documents, technical procedures, and governmental regulations. Ability to write reports, business correspondence and procedural manuals. Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the general public. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply basic concepts of algebra and geometry. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Age Requirement Must be at least 21 years of age. Certificates, Licenses, Registrations Cache Creek Casino Resort Tribal Gaming License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities require adequate close and distance vision, color and peripheral vision and depth perception with the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. While performing the duties of the job, the employee is regularly exposed to fumes, secondhand smoke, and airborne particles. The noise level in the work environment is usually moderate and can occasionally be loud. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. Source: Hospitality Online #J-18808-Ljbffr