Regional IT Support Analyst

How can you grow with Nufarm? Are you passionate about delivering exceptional IT support and solving complex technical challenges? Nufarm Americas Inc., located in Alsip, IL, is seeking a Regional IT Support Analyst to join our dynamic team. The position supports end users in North America and acts as the key point of contact that will respond to system outages and escalations. Our support model includes receiving new requests via Teams chat, email, phone and website requests. What will you be doing? Provide onsite and remote support for users across the NA region (USA, Canada, Mexico, Argentina & Brazil) Respond to system outages, escalations, and service requests via Teams, email, phone, and web Support workstation imaging, O365 applications, and phone provisioning Maintain boardroom technology and assist with IT hardware inventory Collaborate with vendors and third‑party providers for equipment and infrastructure support Deliver VIP support and manage physical IT infrastructure changes Participate in service management meetings and regional IT planning What do you bring? 5+ years of IT hardware/software support experience Strong communication, documentation, and follow‑up skills Experience with ServiceNow Ability to manage multiple priorities and provide timely updates Office 365, Concur, Ariba, SuccessFactors IT hardware (laptops, desktops, printers, mobile devices) Operating systems and deployment tools (SCCM, Intune) Fortinet hardware exposure Lansweeper, Bomgar Preferred Workstation imaging experience Familiarity with SCCM, Intune, and mobile device management Experience supporting geographically dispersed teams Flexibility to coordinate across time zones Important Notes This is a fully onsite role with no work‑from‑home option. Candidates must already possess valid work authorization that permits them to work for Nufarm in the United States. Visa sponsorship is not available for this role. What do we offer? Our compensation structure is designed to reflect local market conditions. The expected salary range for this role is $60,000–$75,000 annually, depending on experience, skills and other job‑related factors. If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something larger, we’d love to hear from you. We are an equal opportunity employer, and we value diversity. All employment decisions are based on qualifications, merit and business needs. We are committed to building an inclusive environment for all Nufarm employees. #J-18808-Ljbffr