Technical Program Manager

Lead Technical Program ManagerLeverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.As a Lead Technical Program Manager with JPMorgan Chase within the Enterprise Technology – Infrastructure Platforms Data & Specialty Services Group, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.Job responsibilitiesLeads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordinationLeads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirementsEffectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partnersDevelops and executes comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutionsUses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirementsIdentify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentumCollaborates with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goalsUtilizes advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectivenessChampions agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the teamPromotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standardsRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in technical program management and product delivery, leading complex technology projects and programs in a large organizationDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management, in addition to deployment processes and strategiesDemonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clientsProven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environmentDemonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activitiesPreferred qualifications, capabilities, and skillsProficient knowledge of the product development life cycle, design, and data analyticsExperience of ServiceNOW or similar workflow technologiesExperience of platform as a product