SVS Vision- Retail Assistant Manager - Livonia, MI

Regular Full-Time Livonia, MI, US

POSITION SUMMARY

Assist the Retail Office Manager in the day‑to‑day operations of the store. Perform store functions including dispensing eyewear, patient care, setting performance goals, and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching, and performance management of the store team. Lead the team in the Retail Office Manager’s absence.

DUTIES AND RESPONSIBILITIES

LEADERSHIP

Assist with hiring, developing, training and managing associate performance Assist with store scheduling Ensure store compliance with all company HR policies, as well as federal and state laws and regulations Communicate effectively with the team to ensure knowledge of company initiatives, processes and key associate information

DRIVE BUSINESS

Lead the team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives Act with urgency to complete tasks and respond to patients and customers Drive optical initiatives through the team by planning and scheduling appropriately Identify opportunities to grow business Develop business plans and follow up on actions to drive profitable sales

CUSTOMER SERVICE AND PATIENT CARE

Provide and continuously model excellent customer service in all customer interactions Partner with the Retail Office Manager to provide appropriate direction and feedback to the team related to customer service Dispense eyewear according to professional standards Partner with the Retail Office Manager to perform key‑carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

CAREER PROGRESSION

Act on feedback from the Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openings MINIMUM KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS ABO/SVS certification required within 12 months of hire or promotion High school graduate or equivalent Supervisory experience with strong customer service focus (preferably in an optical store or retail setting) Able to analyze and solve issues of varied scope; able to act decisively to implement solutions Solid organizational and planning skills Able to continuously monitor progress in relation to goal attainment Able to analyze financial data, recognize opportunities for improvement and formulate plans to address Able to set impactful goals and motivate team to deliver results Able to multi‑task and remain flexible in an ever‑changing environment Demonstrate commitment to providing great customer service Solid computer knowledge, including Microsoft Office Suite

ESSENTIAL FUNCTIONS AND WORK REQUIREMENTS

Effective communication at all levels within the organization, both written and verbal Read and write at a high school graduate level Sit or stand for extended periods of time Operate various office equipment (personal computer, telephone, fax machine, copier, etc.) Lift 10 to 20 pounds Good vision (near, distance, color, depth perception) Manual and finger dexterity, and hand/arm steadiness Grip and hold items with good hand and eye coordination Physical agility (bending, twisting, reaching, pulling) Operate cash register, optical equipment and tools Work normal or extended hours (evenings, nights, weekends) to meet deadlines Travel independently as needed for company objectives and personal development The following statement is included to describe the general nature and level of work performed; it is not an exhaustive list of all responsibilities, duties and skills required. #J-18808-Ljbffr SVS Vision, Inc.