Discharge Callback Nurse- RN

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

410 S 11TH ST

City:

LAKE WALES

State:

Florida

Postal Code:

33853

Job Description:

Makes and answers calls in a professional manner with kindness and empathy. Follows scripted questions provided to ensure consistency and accuracy. Responds to customer inquiries and notifies Guest Relations to resolve customer complaints. Identifies and escalates priority issues discovered during calls. Routes any immediate needs to the appropriate resource for timely resolution. Informs and educates patients regarding the HCAHPS survey to improve patient satisfaction. Attempts to contact 100% of patients discharged, making up to three attempts per patient. Completes call log data accurately and produces call log reports for review. Provides case management in urgent situations to ensure patient needs are met. Ensures timely communication with directors, guest relations, physicians, or home health services. Supports patient care continuity and satisfaction through effective follow-up. Performs other duties as assigned. Knowledge, Skills, and Abilities:

• Good data entry/keyboard skills and proficient in relevant computer applications such as Cerner required. [Required]

• Able to communicate effectively in English, both verbally and in writing required. [Required]

• Additional languages preferred [Preferred]

• knowledge of customer service principles and practices required. [Required]

Education:

• Associate's of Nursing [Required]

• Bachelor's of Nursing [Preferred]

Field of Study:

• N/A

Work Experience:

• N/A

Additional Information:

• N/A

Licenses and Certifications:

• Registered Nurse (RN) [Required]

• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements -

Pay Range:

$28.18 - $45.09

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Registered Nurse

Organization: AdventHealth Lake Wales

Schedule: Full time

Shift: Day

Req ID: 152272296