Member Engagement Representative

Job Description

Job Description

Overview

Provides the public’s initial contact with the Y and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner. Provide excellent customer service to members and program participants and engages in activities to increase membership in our centers.

Availability Needed: Weekends, Evenings, Must be able to work Saturday and Sunday, as well as Monday and Tuesday evenings.

OUR CULTURE:

The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven . We don’t just show up, we show up with purpose. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

Responsibilities

• Greet members, participants, staff and general public in a friendly and courteous manner.
• Verify all members and participants using the facility.
• Answer phone lines according to YMCA phone procedures.
• Able to direct calls and people on site to appropriate staff.
• Respond to needs and questions with accurate information.
• Handle complaints in a friendly and courteous manner.
• Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
• Able to operate the program and membership sales system as directed.
• Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal.
• Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.
• Keep welcome center and lobby clean and well organized.

Qualifications

• Must be at least 16 years of age.
• Ability to provide outstanding customer service.
• Must have good communication skills including phone skills
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Able to exercise high levels of discretion and confidentiality.
• Detail oriented with good organizational skills, and be multi-task proficient.
• Ability to make independent and sound decisions in a fast paced environment.
• Basic math skills in handling fees
• Strong computer skills with the ability to adapt to new software.
• Experience and ability to work productively with minimal supervision.