Field Service Engineer

Description


The Field Service Engineer safely performs product and application support, maintenance, installation, and repair of analytical instrumentation at customer sites while delivering world-class customer service.

This role supports and services the Meatmaster product line , an in-line process X-ray device used in food production environments.

Key Responsibilities Include:

• Inspect, install, maintain, and repair analytical instruments at customer locations
  
  • ~70% planned/predictive maintenance (rollers, belts, basic electronics, etc.)
    
  • ~30% equipment installations and emergency repairs
    
• Train customers on software applications and proper equipment operation and maintenance
  
• Provide phone-based technical support and recommendations
  
• Complete, document, and close customer service work orders accurately
  
• Partner with sales and account representatives to support customer growth and service opportunities
  

Must-Have Skills, Experience, and Education

• Strong electronics troubleshooting and problem-solving skills with some mechanical aptitude
  
• Self-motivated and able to work independently in a remote, field-based role
  
• Excellent professional customer service and communication skills
  
• Ability to use hand tools, digital equipment, and read blueprints/schematics
  
• Strong verbal and written communication, planning, and organizational skills
  
• Clean driving record (no major violations in last 2 years; no DUIs in last 5 years)
  
• Credit sufficient to qualify for and maintain a company credit card
  

Nice-to-Have Skills, Experience, and Education

• Experience with X-ray systems , automation controls, or biomedical equipment
  
• Prior field service experience in regulated or production environments
  

Benefits: Excellent medical/dental, STD/LTD/ADD, 401(k) with 8% match, profit sharing, 2 weeks PTO, laptop, cell phone, tools, reimbursed business expenses.

Travel: Up to 90% travel, mostly regional driving with occasional national trips. Expect overnight stays during the work week.