Leasing Agent

Leasing Agent

The Leasing Agent supports a busy residential property office by delivering excellent customer service to current and prospective tenants, coordinating day-to-day leasing and property management activities, and ensuring accurate and organized administrative operations. This role answers tenant inquiries, conducts property tours, manages leasing documentation, and assists the sales team while maintaining a professional and welcoming office environment.

Responsibilities

• Answer inbound phone calls from tenants and prospective residents in a professional and courteous manner.
• Conduct in-person tours of vacant apartment properties for potential tenants, highlighting key features and benefits.
• Create and update maintenance requests for tenants in the internal database, ensuring accurate and timely entry.
• Qualify leasing applicants and register their information in the system according to established procedures.
• Organize contractors to address maintenance issues and liaise with landlords where applicable to ensure work is completed.
• Maintain and update property files, ensuring records are accurate, complete, and well organized.
• Prepare, print, and send out property lists for prospective tenants and internal use.
• Handle day-to-day office operations to support smooth leasing and property management activities.
• Assist sales team members with administrative tasks and coordination as needed.
• File general office paperwork and sales paperwork in an orderly and accessible manner.
• Prepare reports when needed, using available data and office systems.
• Maintain office supplies by monitoring inventory and coordinating replenishment when necessary.

Essential Skills

• 12 years of experience in leasing or property management, preferably in a residential setting.
• Experience providing administrative support in an office environment.
• Strong customer service skills with the ability to handle tenant and prospect inquiries professionally.
• Basic experience with Microsoft Suite, including Microsoft Word and Microsoft Excel.
• Proficiency with general office support tasks such as filing, data entry, and document preparation.
• Ability to work with leasing and property management systems or databases for applicant registration and maintenance requests.
• Comfort using email and office productivity tools to support daily operations.
• Attention to detail and accuracy in data entry, recordkeeping, and report preparation.
• Strong organizational skills to manage multiple tasks, property files, and schedules.
• Clear verbal and written communication skills for interacting with tenants, prospects, contractors, and internal team members.

Additional Skills & Qualifications

• Experience in residential leasing or residential property management.
• Familiarity with real estate or property management processes and terminology.
• Experience with customer care in a service-oriented environment.
• Proficiency with Microsoft Office, including Word and Excel, and comfort working in Google Drive.
• Data entry experience in an office or property management setting.
• Prior administrative or receptionist experience in either commercial or residential property, with transferable skills.
• Openness to candidates with a diploma or degree; no specific education level required.
• Ability to collaborate effectively with sales team members and other office staff.
• Interest in working in a community-focused residential environment with access to natural surroundings.

Work Environment

This position operates in an office-based residential property setting that supports a community of apartment homes. The schedule follows Monday through Friday hours from 9:00 a.m. to 5:30 p.m., with rotating weekend shifts as part of the leasing and tenant support schedule. You will work primarily with office technology, including Microsoft Office (Word, Excel), Google Drive, and internal property management and leasing systems for data entry, reporting, and file upkeep. The environment involves frequent interaction with tenants, prospective residents, contractors, and internal team members, both in the office and while touring apartment properties. The role supports a community that combines the charm of the local area with the beauty of nearby natural surroundings, offering a pleasant and engaging setting for daily work.

Job Type & Location

This is a Contract position based out of North East, MD.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North East, MD.

Application Deadline

This position is anticipated to close on Jun 5, 2026.