Field Service Engineer

Accentuate Staffing is working with a client who is looking for a good fit for a dynamic team as a Field Service Engineer dedicated to supporting their customers in the Americas region. As a crucial link between our customers and internal teams, you'll focus on installation, training, and technical support, ensuring the seamless operation of our cutting-edge microscopy equipment. Your responsibilities include remote technical support, on-site equipment servicing, customer advocacy, and participation in global support activities. Responsibilities: Provide front-line remote technical support and execute advanced-level diagnosis and repair. Conduct on-site installation, training, and servicing of electron microscopy equipment. Advocate for customers in RMAs and service cases, ensuring an exceptional customer experience. Respond to complaints and inquiries professionally, facilitating efficient problem resolution. Maintain equipment functionality through troubleshooting and repair, ensuring maximum uptime. Instruct customers in the operation and maintenance of Protochips systems. Serve as a liaison on administrative and technical matters, fostering positive customer relations. Attend industry trade shows and events, representing the company and providing support. Assist in the review and editing of knowledge base information to ensure accurate technical data. Develop and implement advanced product training programs. Act as the Subject Matter Expert (SME) by providing detailed technical training. Make independent decisions in challenging situations with limited resources. Requirements: Bachelor’s degree in a scientific or engineering discipline or equivalent experience. Legally able to work in the United States. Ability to sustain 50% travel, with short periods potentially averaging up to 80%. Valid passport for international travel. 5 years of experience in servicing electromechanical equipment. Experience with high-vacuum, pneumatic, and optical systems. Proficient in interpreting technical schematics. Strong software and computer networking skills. Fine-motor skills for working with delicate parts. Valid driver’s license. Preferred: Reside in or relocate to a commutable distance to Morrisville, North Carolina. Experience operating electron microscopes. Industry certifications (CompTIA A+ and/or NET+). Experience with Salesforce or similar CRM system. #J-18808-Ljbffr Accentuate Staffing