Qualified Mental Health Professional

QUALIFIED PROFESSIONAL (QP) Community Support Team (CST) - Job Description

Location: Winston-Salem, North Carolina and surrounding service areas
Department: Community Support Team (CST)
Reports To: CST Team Lead
Employment Status: Full-Time
Work Arrangement: Primarily Community-Based
Compensation: Based on qualifications and experience

POSITION SUMMARY:
Arbor Care Solutions, LLC is seeking a dedicated, organized, and compassionate Qualified Professional (QP) to join our Community Support Team (CST).
The Qualified Professional provides community-based rehabilitative interventions, clinical service coordination, and person-centered treatment support to adults experiencing significant mental health and co-occurring substance use challenges.
The QP works collaboratively with the CST Team Lead, Substance Use Counselor, and Certified Peer Support Specialist to promote recovery, improve independent functioning, reduce psychiatric crises, and support beneficiaries in maintaining stability within their communities.
The successful candidate must demonstrate professional accountability, strong organizational skills, sound judgment within their professional scope, and the ability to complete assigned responsibilities with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Direct Community-Based Services

• Provide individualized rehabilitative interventions consistent with each beneficiary’s Person-Centered Plan (PCP).
• Assist beneficiaries in developing coping skills, symptom-management strategies, problem-solving abilities, and independent living skills.
• Support beneficiaries with medication-management skills, treatment adherence, and coordination with medical providers within the QP’s authorized scope.
• Assist beneficiaries in accessing community resources, housing supports, healthcare services, and recovery-related services.
• Provide crisis prevention, de-escalation, and appropriate crisis response within established training and professional responsibilities.
• Promote beneficiary independence, recovery, self-determination, and community integration.
• Deliver services in community settings based on beneficiary needs, treatment goals, and applicable service requirements.

2. Person-Centered Planning and Service Coordination

• Participate in the development, implementation, monitoring, and revision of Person-Centered Plans.
• Complete assigned PCP updates and supporting documentation within established deadlines and applicable professional requirements.
• Monitor beneficiary progress toward established treatment goals and identify barriers to improvement.
• Communicate significant changes in beneficiary functioning, treatment needs, or risk to the CST Team Lead.
• Coordinate care with approved healthcare providers, community agencies, and natural supports as appropriate.
• Monitor assigned beneficiaries’ authorization periods and notify appropriate personnel when renewals or updates are required.
• Participate in discharge planning, transition coordination, and continuity-of-care activities.

Ensure assigned service coordination responsibilities are completed and appropriately documented.

3. Clinical Documentation and EHR Responsibilities

• Complete accurate, individualized progress notes in the agency’s Electronic Health Record (EHR) system on the same day services are delivered.
• Ensure documentation clearly identifies interventions provided, beneficiary responses, progress toward treatment goals, and follow-up needs.
• Complete requested documentation corrections within 24 hours of notification.
• Maintain accurate appointment schedules, service records, and clinical documentation within the EHR.
• Ensure documentation supports medical necessity, authorized services, and applicable billing requirements.
• Follow agency procedures for documentation submission, supervisory review, and correction.
• Protect beneficiary confidentiality and communicate through agency-approved systems.
• Participate in documentation audits, quality assurance reviews, and corrective action activities.

4. CST Team Collaboration and Communication

• Work collaboratively within the agency’s four-person CST structure consisting of a Team Lead, Substance Use Counselor, Qualified Professional, and Certified Peer Support Specialist.
• Attend all required CST team meetings, clinical supervision sessions, agency meetings, and mandatory training.
• Communicate beneficiary concerns, missed appointments, changes in functioning, and barriers to treatment promptly.
• Participate in coordinated treatment planning and team-based interventions.
• Collaborate with the Peer Support Specialist to promote beneficiary engagement and recovery while maintaining appropriate professional boundaries.
• Follow clinical direction and service assignments established by the CST Team Lead.
• Maintain timely, professional communication with team members and agency leadership.

5. Beneficiary Engagement and Service Follow-Through

• Maintain consistent contact with assigned beneficiaries based on treatment needs, authorized services, and team scheduling.
• Identify barriers to beneficiary engagement and collaborate with the Team Lead to implement appropriate interventions.
• Complete assigned clinical coordination tasks within established deadlines.
• Notify the Team Lead promptly when barriers prevent completion of an assignment.
• Assist with beneficiary reengagement efforts when scheduled services are missed.
• Document outreach, coordination, and other clinically relevant activities accurately.
• Support the CST team’s efforts to maintain continuity of care and reduce unnecessary hospitalization.

6. Professional Accountability and Workplace Expectations

• Maintain professional, respectful, and collaborative relationships with beneficiaries, coworkers, supervisors, and community partners.
• Complete assigned responsibilities accurately and within established timeframes.
• Demonstrate initiative, reliability, effective time management, and accountability.
• Maintain required qualifications, credentials, training, and competencies.
• Follow agency policies regarding attendance, scheduling, mileage, documentation, confidentiality, and professional conduct.
• Participate in ongoing training, performance improvement, and professional development.
• Accept supervisory feedback and implement required improvements promptly.

MINIMUM QUALIFICATIONS

Candidates must meet the applicable North Carolina Qualified Professional requirements under 10A NCAC 27G .0104 and the current CST service definition.
Qualifications will be reviewed and verified by Arbor Care Solutions before employment and service assignment.

Candidates must demonstrate:

• Education and qualifying professional experience sufficient to meet North Carolina's applicable QP standards.
• Relevant experience working with adults experiencing mental health or substance use disorders, as required for the assigned CST role.
• Knowledge of recovery-oriented, community-based behavioral health services.
• Strong written and verbal communication skills.
• Ability to work independently in community settings and collaboratively within a multidisciplinary team.
• Ability to complete accurate and timely clinical documentation.
• Reliable transportation and willingness to travel throughout assigned service areas.
• Ability to meet applicable background screening, training, and employment requirements.

Preferred Qualifications

• Previous experience providing Community Support Team or other enhanced behavioral health services.
• Experience developing, implementing, or updating Person-Centered Plans.
• Familiarity with North Carolina Medicaid documentation and authorization processes.
• Experience using Electronic Health Record (EHR) systems.
• Knowledge of community resources in Forsyth County and surrounding areas.

WORK SCHEDULE AND PRODUCTIVITY EXPECTATIONS

This is a full-time position requiring consistent availability, community-based service delivery, and participation in assigned team responsibilities.
Arbor Care Solutions maintains a full-time operational productivity target of 36 hours per week within its established scheduling structure. This target includes qualifying direct services and other assigned productive activities as defined by the agency.

Employees are expected to:

• Maintain a consistent work schedule and meet assigned service-delivery expectations.
• Provide medically necessary services based on beneficiary needs, treatment plans, and authorizations.
• Complete required documentation and assigned administrative responsibilities.
• Attend mandatory team meetings, supervision sessions, and agency meetings.
• Maintain accurate records of all hours worked.
• Obtain advance approval for overtime except when emergency circumstances require immediate action.

The agency uses a 40-hour payroll workweek for overtime administration. Nonexempt employees will receive overtime compensation for hours worked over 40 in the applicable workweek, in accordance with wage and hour laws.
Productivity expectations may be adjusted based on clinical needs, beneficiary acuity, authorizations, and agency operational requirements.

PERFORMANCE EVALUATION STANDARDS

• Timely completion of assigned PCP updates and clinical coordination responsibilities.
• Same-day progress note completion and documentation accuracy.
• Completion of required documentation corrections within established deadlines.
• Consistent beneficiary engagement and appropriate service delivery.
• Attendance and participation in mandatory meetings, supervision, and training.
• Effective communication and timely follow-through on assigned responsibilities.
• Compliance with confidentiality, safety, and professional conduct requirements.
• Contribution to beneficiary treatment goals and overall CST team performance.
• Appropriate use of the EHR and adherence to agency documentation procedures.
• Demonstrated accountability, reliability, and professional growth.

Performance will be reviewed by the CST Team Lead and agency leadership in accordance with established evaluation procedures.

PROFESSIONAL SCOPE AND SUPERVISION

The Qualified Professional must perform all assigned responsibilities within their verified credentials, training, competencies, and applicable professional scope.
The CST Team Lead provides clinical leadership, oversight, and direction regarding treatment implementation and team operations.
The Qualified Professional may not independently perform psychotherapy, establish diagnoses, prescribe medications, or engage in other activities requiring professional credentials they do not possess.
All clinical services must be delivered in accordance with applicable North Carolina requirements, payer standards, and agency policies.

EQUAL EMPLOYMENT OPPORTUNITY

Arbor Care Solutions, LLC is an equal opportunity employer committed to providing a professional, inclusive, and respectful work environment.