LEAD MEDICAL SUPPORT ASSISTANT

Lead Medical Support Assistant

Major duties include but are not limited to:

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met.
• Must have knowledge of VA policies, regulations, guidelines and processes as they relate to the scheduling of patient appointments, consults, NEAR, and pre-appointment clinical requirements (i.e. labs, EKGs, X-Ray, etc.) to ensure readiness for the patient visit.
• Monitors clinic's access to care.
• Monitors ICB usage ensuring insurance is collected at time of appointments and captured accurately by the incumbent and other scheduling staff.
• Must keep abreast of rapidly changing regulations, directives, software patches, programs and processes involved in the delivery of the healthcare benefits package.
• Assist with the clean up of the EARR (Encounter Action Required Report) and supports clinics regarding utilization and clinic profile management, i.e. set up of clinic grids, cancel and restore clinics.
• Screens/receive phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.
• Prepares correspondence and memos as needed.
• Stocks basic office supplies for the clinical administrative areas.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call list and telephones Veterans to pre-register them prior to their scheduled appointments. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly, and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: 8am-4:30pm Monday-Friday

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 12560F

Permanent Change of Station (PCS): Not Authorized