RECORDS SUPERVISOR

Salary : $55,102.11 - $73,180.85 Annually
Location : Phoenix, AZ
Job Type: Full-time
Job Number: 2003-26E-01
Division: Technical Services Division
Opening Date: 08/28/2026
Closing Date: 9/13/2026 11:59 PM Arizona


Summary Statement


The Arizona Department of Public Safety is seeking hard working professionals for the Records Supervisor position. A Records Supervisor plans, organizes, reviews and coordinates the activities of employees involved in the maintenance and retrieval of law enforcement information records, reports, and related materials and computer functions. Performs related duties as assigned. This is a competitive classification.

Must successfully complete the examination process.
Training & Experience Supplemental Questionnaire (Top scores to QAB)
Qualifications Appraisal Board (QAB) Weighted 100%
If you have a disability which may require an accommodation, please notify

in writing prior to the test date.

Essential Functions (not intended to be all inclusive)


1. Supervises the personnel and functions of the work unit, which includes: interviewing prospective employees; providing and/or recommending training; coordinating, scheduling and assigning work product; establishing performance measures, goals, objectives and priorities; evaluating work performance; providing feedback, direction and guidance; keeping personnel abreast of new or revised information; answering questions; and recommending and/or implementing personnel actions.

2. Reviews records for accuracy, completeness and to ensure compliance with statutes, Federal and State regulations, and DPS policy.

3. Establishes and maintains production standards and workflow by tracking assignments and projects.

4. Administers grant budgets or funds by monitoring expenditures, projecting future costs, or reconciling balances; may develop or assist in developing the unit budget. Determines purchases of capital equipment to improve unit productivity; develops spreadsheets to provide access to statistical information.

5. Gathers and summarizes financial, statistical and other information, and prepares appropriate reports.

6. Resolves internal and external complaints or grievances.

7. Recommends and implements program enhancements to the sex offender and Arizona Criminal History automated systems.

8. Attends meetings and conferences to obtain or disseminate information regarding unit issues and programs or to plan future needs. Participates in appeal hearings, meetings, and on committees or task forces to testify, to present and exchange information, and to represent the Department and/or State of Arizona.

9. Develops, revises and administers the policies and procedures for assigned unit.

10. Assists in determining the possible impact of legislation on unit policies and procedures. Interprets laws that govern dissemination and facilitate the flow of record information.

11. Coordinates services with other agencies, associations, task forces, Department personnel and the public.

12. Monitors ACJIS database records to ensure they are being accessed only for authorized purposes; determines authorization of requestor to receive records information.

13. Disseminates information to DPS officers or other agency personnel in compliance with statutes, regulations and DPS policy.

14. Trains internal and external law enforcement/criminal justice agency personnel in the tasks essential to ensure proper maintenance, security and dissemination of records.

15. Conducts and/or participates in staff studies to determine the efficiency of programs that affect unit operations.

16. Informs management regarding work status in the unit and problems that may impede work progression.

17. Establishes and maintains automated and manual records and files; develops and maintains the unit records file retention schedule; retrieves records from various authorized storage facilities (e.g., State Library, Public Archives, etc.) to provide copies upon request.

18. Administers terminal operator certification testing to unit personnel.

19. Monitors the Imaging Systems for the automation of records to ensure proper operation of the system and update of equipment.

Knowledge, Skills, and Abilities Required

Knowledge of:

1. effective listening techniques.
2. business English, spelling, grammar and punctuation required to produce and proofread written documents.
3. records management systems (automated and manual files).
4. basic accounting principles to administer various funds, process financial documents or make budget recommendations or forecasts.
5. the research and interpretive practices employed in the acquisition and dissemination of police records information.
6. the principles and practices of supervision.
7. modern office practices, procedures and equipment required to perform office functions in an efficient manner.
8. Federal and State laws and regulations governing custody of information, privacy and security guidelines.

Skill in:

1. the use of computer software programs.
2. the use of computer keyboard devices.

Ability to:

1. effectively communicate orally and in writing with all levels.
2. establish and maintain effective working relationships with those contacted in the course of the assignment.
3. organize, prioritize and perform multiple tasks.
4. complete assignments within a designated deadline.
5. conduct research, gather information and analyze a wide variety of data and statistics.
6. analyze information, draw valid conclusions and develop feasible solutions or recommendations.
7. set short- and long-range plans or goals for programs and projects.
8. work under minimal supervision and make independent decisions.
9. proofread, research or reconcile inaccuracies.
10. interpret and apply written information (e.g., policies, procedures, rules, regulations, statutes, etc.).
11. make quick decisions and apply legal principles to resolve problems involving Department liability.
12. make oral presentations to small and large audiences.
13. exercise good judgment in safeguarding sensitive and confidential information.
14. calculate mathematical problems involving addition, subtraction, multiplication and division.

Minimum Qualifications


Requires four (4) years of experience in police records work or automated records systems OR an equivalent combination of education and experience.

ADDITIONAL REQUIREMENTS:
Holidays, weekends and shift work may be required.
May be required to travel to perform certain work functions.
Must obtain ACJIS Terminal Operator Certification within six months of hire, and maintain certification throughout the course of this assignment with the Department.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Work is performed in an office setting.
May be required to carry up to 40 pounds.

Must successfully complete the examination process. Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.
FLSA Status: Non-Exempt
A summary of the Arizona Department of Public Safety Benefits is linked
01


These supplemental questions, along with your application, will be used to determine your qualifications and experience for the classification of Records Supervisor. Candidates with the most highly rated experience will be invited to continue to the Qualifications Appraisal Board (QAB) process.The information provided in your application must support your selected responses and be included in the Work History section of your application. The information you provide may be verified and documentation may be required. Please be honest and as accurate as possible.Do you understand and acknowledge you are attesting the information you will provide is accurate. All responses are subject to verification. Any omissions, misstatements, or falsifications may be cause for rejection of your application, elimination from further competition, and removal of your name from the eligibility list, or discharge from employment.

• I understand and acknowledge

02


Select the option which best describes how you meet the minimum qualifications for Records Supervisor.

• Possess four (4) or more years of experience in police records work or automated records systems
• Possess an equivalent combination of education and experience to equal four (4) or more years
• None of the above

03


Describe the specific experience which qualifies you for this classification. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
04


Select the option which describes your highest level of education completed. You must attach a copy of your official or unofficial transcript or diploma to be awarded points for your selection.

• Master's Degree or higher
• Bachelor's Degree
• Associate's Degree
• Some college
• None of the above

05


Select your years of experience as a supervisor in a government regulatory environment such as criminal records, fingerprint checks, licensing, department records, or public records.

• None
• Less than 1 year
• More than 1 but less than 2 years
• More than 2 but less than 3 years
• More than 3 but less than 4 years
• More than 4 but less than 5 years
• More than 5 but less than 6 years
• More than 6 but less than 7 years
• More than 7 but less than 8 years
• 8 or more years

06


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
07


Select your years of experience in performing process analysis and drawing conclusions to make improvements or recommend improvements.

• None
• At least 1 year
• 2 or more but less than 5 years
• 5 or more years

08


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
09


Select your years of work experience in interacting with external customers to obtain information and explain requirements, policies, or regulations.

• None
• At least 1 year
• 2 or more but less than 5 years
• 5 or more years

10


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
11


Select your years of work experience in establishing and maintaining productivity standards for a unit, work group, or long-term project.

• None
• At least 1 year
• 2 or more but less than 5 years
• 5 or more years

12


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
13


Select your years of experience in performing research and drawing conclusions to resolve problems and develop solutions.

• None
• At least 1 year
• 2 or more but less than 5
• 5 or more years

14


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
15


Select your years of work experience in investigating complaints and negotiating complaint resolutions.

• None
• At least 1 year
• 2 or more but less than 5 years
• 5 or more years

16


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
17


Select your years of experience in developing and revising policies and procedures.

• None
• At least 1 year
• 2 or more but less than 5 years
• 5 or more years

18


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
19


Select your years of experience in coordinating services with or interacting with external agencies, associations, and/or task forces to accomplish goals.

• None
• At least 1 year
• 2 or more but less than 5 years
• 5 or more years

20


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
21


Select your years of experience in which training personnel was a primary job duty or performed frequently as part of your regular tasks.

• None
• At least 1 year
• 2 or more but less than 5 years
• 5 or more years

22


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
23


Select your hours of leadership and management training.

• None
• Less than 50 hours
• More than 50 but less than 100 hours
• More than 100 but less than 200 hours
• More than 200 hours

24


Describe the experience referenced in the previous question. Also include the name of the employer(s), job title(s), and dates where you gained this experience. If this does 'not apply', enter DNA.
25


Are you legally entitled to work in the United States?

• Yes
• No

26


Do you, or will you be able to, possess a valid Arizona driver license by the starting date?

• Yes
• No

27


DPS Guidelines for Tattoos, Body Art, and Body Alterations include but are not limited to the following:• Tattoos, body art, and body alterations on exposed areas of the head, face, tongue, mouth, teeth, neck, and chest, are prohibited.• Tattoos on the face are prohibited, except for cosmetic tattoos correcting medical conditions or permanent facial makeup that adheres to grooming standards.I understand, if employed by the Department of Public Safety, I will need to meet the standards above.

• Yes
• No

28


Have you ever been convicted of a felony or an offense which would be a felony if committed in the state of Arizona?

• Yes
• No

29


I understand if selected for a position, I will take a polygraph and answer questions regarding my background including any past drug use. Providing untruthful or misleading answers will result in disqualification. I certify the responses I provide to the following questions regarding my prior drug use will be true and accurate to the best of my recollection.

• Yes
• No

30


Have you ever sold, produced, cultivated, or transported marijuana, or any other illegal drug, for sale?

• Yes
• No

31


Please select the option below which details any marijuana usage (e.g., THC extracts, cannabis, hashish, marijuana extracts, or marijuana edibles) legally or illegally within the last six (6) months.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

32


Please select the option that details any dangerous drug, illegal narcotic or vaporous substance usage NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony within the last seven (7) years. (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• more than 8 times

33


Please select the option that details any dangerous drug, illegal narcotic or vaporous substance usage NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony since turning 21 years of age. (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• more than 8 times

34


Please select the option that details any dangerous drug, illegal narcotic or vaporous substance usage NOT prescribed by a physician for the purpose of treating a medical condition or used in a bona fide religious ceremony during your lifetime. (Does not include marijuana or heroin.)

• None
• 1 time
• 2 - 3 times
• 4 - 5 times
• 6 - 8 times
• more than 8 times

35


Please select the option below which details any Adderall or similar drug usage within the last three (3) years NOT prescribed by a physician for the purpose of treating a medical condition.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

36


Please select the option below which details any steroid or similar drug usage within the last three (3) years NOT prescribed by a physician for the purpose of treating a medical condition.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

37


Please select the option below which details your heroin usage over your lifetime.

• None
• 1 - 5 times
• 6 - 10 times
• 11 - 20 times
• 21 - 30 times
• More than 30 times

Required Question