Helpdesk Technician

Hub Technology Group

Job DescriptionJob DescriptionThis job is posted on behalf of Hub Technology Group by Top Echelon.HYBRID - BOSTON - W2 ONLY -2+ years of professional experience or mix of internships, co-ops, etcAssociates Degree or equivalent combination of education and experience.Impeccable customer service and end user empathyTechnical proficiency with a variety of software, hardware and applicationsMust be able to multi-task and prioritize wellExperience using ticketing system to track incidentsExcellent writing and communication skillsDemonstrated problem-solving ability Broad range of network and desktop knowledgeAbility to give verbal instruction patiently to non-technical usersHigher Ed and/or healthcare experience preferredTechnologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7

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