Customer Service Representative

Job Description

Job Description

If you are looking to work for a well-established, best in class insurance agency, then apply today because we are hiring! Come join an agency that is committed to helping our clients choose the best insurance coverage to meet their needs while providing every customer with the all-star service they deserve! If you are hard-working and empathetic then the role as Customer Service Representative is for you!

Responsibilities

- Process changes, applications, and payments with accuracy 

- Handle phone calls efficiently and answer questions 

- Generate sales leads by utilizing sales techniques to enhance the customer service experience and up-sell 

- Identify and assess client's needs to achieve satisfaction

- Communicate directly and professionally with clients

- Schedule client appointments

- Email, file, and other ad hoc tasks as needed

Requirements

- Excellent phone etiquette and active listening

- Customer Service experience a plus 

- Ability to multitask, organize, and prioritize work

- Extreme attention to detail 

- Strong written, verbal, and interpersonal skills 

- Fast learner, able to multitask, and work well under pressure to meet deadlines

- Strong work ethic and a ''can do'' attitude (willing to go above and beyond the call of duty)

- Proficiency with Microsoft Office (Word, Excel)

- Energetic, a team player, and inspire clients and co-workers

- Inquisitiveness and the desire to continually learn and improve

- Proficient in English, conversational Cantonese/Mandarin a plus

Must be authorized to work in the U.S. without sponsorship. 

Benefits

• Mon-Fri Schedule
• Paid Time Off (PTO)
• Hands on Training
• Career Growth Opportunities