Urology Outpatient Clinic Coordinator

Would you like to join a centre of excellence in rural and remote healthcare? Main area Urology Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 15 hours per week (2 days per week - Monday and Thursday) Job ref 262-A-26-7841991-A Site Cumberland Infirmary Town Carlisle Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 18/06/2026 23:59 Job overview Urology Outpatient Clinic Coordinator , at the Cumberland Infirmary, Carlisle, Band 3, 15 hours per week. North Cumbria University Hospitals NHS Trust is at a truly exciting time of transformation. Through our Trust Strategy we will achieve the delivery of safe, accessible, high quality and sustainable healthcare services in North Cumbria for the next generation. We would welcome applicants to join and work with the Urology Service who are on a transformational journey and recently opened in 2025 their new Urology Investigation Unit at the Cumberland Infirmary. This post will be a job share with the current Outpatient Coordinator/Receptionist to provide first point of contact for patients attending the department. Main duties of the job To work as a member of the urology service, job sharing with the current outpatient clinic coordinator/Receptionist ensuring reception area is manned at all times. The role involves welcoming patients, carers, relatives and visitors into the department by acting as the first point of contact for patients attending the Urology service. The post holder will undertake timely validation of patients’ key demographics and information, accurately record the outcome of the appointment and make return appointments as directed by clinicians. This role is vital to support patient safety. Working for our organisation At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’: Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability. Detailed job description and main responsibilities If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our policy for eligible vacancies. Disclosure and Barring Service This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Benefits 27-day holiday scheme rising to 33 after 10 years NHS Discounts Salary Sacrifice schemes including lease cars and Cycle to Work Vivup, a free, confidential counselling and information service Person specification Qualifications NVQ 3 or equivalent experience Patient Administration System Training Outpatient Booking – agree to work towards Knowledge and Experience Working in a Reception environment (preferably in a Health related service) Experience in Customer Service Working to deadlines Use of IT systems, Microsoft office Experience of working in hospital or related service within the NHS Skills and Aptitudes Methodical worker Ability to concentrate and work accurately Work well as part of a team Ability to work unsupervised Good keyboard skills to enable accurate data capture Excellent interpersonal skills for effective communication with colleagues both inside and outside the department Act on your own initiative Good knowledge and skills in the use of NHS computer technology including PAS system Other requirements Flexibility to work all the shifts and change role to cover all areas dependent on the needs of the department Flexibility to work at other sites as required Employer certification / accreditation badges The postholder will have access to vulnerable people in the normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and requires disclosure to check for any previous convictions. #J-18808-Ljbffr