Pandora Manager, E-Commerce Fulfillment

Pandora

Manager, E-Commerce Fulfillment, Pandora AME Operations
As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.
About the Team:
The Pandora Operations team is committed to providing fast, accurate service to all customers while driving efficiency and continuous improvement across our network.
This role will lead Pandora's e-commerce fulfillment operations, ensuring seamless execution across both direct-to-consumer and marketplace channels. This leader will play a critical role in shaping the future of our digital fulfillment capabilities.
Your Role as Manager, E-Commerce Fulfillment:
Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure
Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels
Oversee end-to-end order execution including order processing, picking, packing, and shipping
Build scalable fulfillment processes to support growth across DTC and marketplace channels
Lead and develop a high-performing operations team, including labor and capacity planning
Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams
Drive KPI performance including order accuracy, ship-on-time, and order cycle time
Identify risks and implement process improvements to enhance efficiency and customer experience
Develop and maintain SOPs, ensuring consistent and high-quality execution
What is needed to succeed:
Bachelor's degree in Supply Chain, Operations, Business or related field
5+ years of DTC Distribution experience in e-commerce, fulfillment, or distribution operations
Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred)
Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows
Demonstrated ability to build processes and lead operational transformation initiatives
Experience leading teams in a fast-paced, high-volume environment
Strong analytical and problem-solving skills with a data-driven mindset
Collaboration across functions and teams
Strong communication and stakeholder management
Adaptability in a fast-paced environment
Customer-focused mindset
Our Benefits & Perks:
At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visitour

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Vacancy posted 8 days ago

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