Patient Access Team Supervisor

Patient Care Team Supervisor

Location: West Salem Clinic | 1233 Edgewater Street NW, Salem OR 97304

Job Status: Non-Exempt

Hours: Monday Friday with rotation Saturdays

Do you thrive in fast-paced healthcare environments? Are you passionate about coaching teams, improving operations, and ensuring every patient receives exceptional service from their very first interaction?

At Northwest Human Services, we're looking for a Patient Access Team Supervisor who can inspire excellence, develop talent, and create an outstanding patient experience while supporting a mission-driven healthcare organization.

POSITION OVERVIEW:

As our Patient Access Team Supervisor, you will provide leadership and oversight for Patient Access staff, ensuring high-quality service, operational efficiency, and achievement of departmental goals. This role is responsible for staff supervision, training, performance monitoring, and quality improvement initiatives while partnering with Clinic Operations Managers to support daily clinic operations, optimize workflows, and enhance patient experience. The supervisor serves as a key resource for staff development, problem resolution, and continuous process improvement to ensure exceptional patient access services and organizational success.

KEY RESPONSIBILITIES :

• Oversee daily patient access operations
• Coordinate employee schedules and coverage.
• Supervise, coach, and develop a high-performing Patient Access team
• Train and mentor new employees
• Monitor productivity, quality, and compliance metrics
• Conduct audits and identify improvement opportunities
• Help create efficient workflows that enhance the patient experience

QUALIFICATIONS:

• Associates or Bachelor's degree or equivalent experience
• Previous supervisory experience required
• Minimum two years of medical office experience
• Experience with training and evaluating staff

• Experience in high volume call center or customer service preferred

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! ?Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.