General Manager - The Gilman

General Manager

Seize your career opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word "Kairoi" (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a typical day could look like:

As a General Manager, you'll be the driving force behind the success of our luxury high-rise community. You will oversee all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. Every day will bring a dynamic blend of leadership, resident interaction, and operational strategy, making this a rewarding role for those who thrive on challenges and the satisfaction of exceeding expectations.

You are the team builder!

• Recruit, hire, onboard, and train new team members, transforming them into passionate ambassadors of our community!
• You'll get to offer ongoing coaching, mentorship, and growth opportunities, unlocking team members' full potential!
• Conduct performance reviews and regular check-ins with individual associates, fostering a culture of feedback and continuous improvement!
• It's up to you to create a positive, supportive environment that inspires growth and empowers team members to thrive!

You are the resident expert!

• Tackle resident concerns, complaints, and issues swiftly, ensuring top-tier satisfaction and creating a vibrant, harmonious living environment!
• Partner with the Assistant General Manager to drive resident retention, keeping communication open and building lasting relationships that foster a true sense of community.
• Curate and host exclusive resident events and dynamic lifestyle programs, cultivating a tight-knit community and a unique sense of belonging!

You are the financial specialist!

• Manage budget preparation, financial reporting, and community income flow, ensuring the financial health and stability of the community.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience, achieving both financial success and resident satisfaction!
• Maintain precise financial records and uphold top-tier integrity with strict accounting standards!
• Analyze financial data, spot trends, and make smart recommendations to boost performance and efficiency!

The Kairoi perks package - all for your benefit!

• Competitive compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & wellness benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement planning. We offer a 401k program with a company match.
• Paid leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Requirements:

Key skills and abilities needed to succeed in this role:

• 5-6 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in relevant software and technology (property management systems, etc.).
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.

Opportunities at Kairoi are equally seized:

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver's license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.